Customer Experience Associate – Wireless & Broadband

Sutherland Philippines; Cavite City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

Flexible scheduling

Career development opportunities

Job summary

A leading customer service provider is seeking a Customer Service Associate in Cavite City. The role involves providing exceptional support for customers through phone interactions, assisting with product inquiries, and ensuring top-notch service. Ideal candidates should have a strong customer service background, excellent communication skills, and the ability to adapt to various systems. This position offers competitive perks such as paid training, flexible scheduling, and opportunities for career advancement.

Qualifications

• 6+ months of sales or 1+ year of customer service experience.
• Excellent verbal and written communication skills.
• Proficient in MS Office and basic computer functions.

Responsibilities

• Provide excellent customer service via phone.
• Assist with product features, queries, and sales information.
• Offer support for renewals, refunds, and objections.

Skills

Customer service experience

Verbal communication

Written communication

Problem-solving skills

MS Office proficiency

Job description

A leading customer service provider is seeking a Customer Service Associate in Cavite City. The role involves providing exceptional support for customers through phone interactions, assisting with product inquiries, and ensuring top-notch service. Ideal candidates should have a strong customer service background, excellent communication skills, and the ability to adapt to various systems. This position offers competitive perks such as paid training, flexible scheduling, and opportunities for career advancement.