Windows & Server Systems Support Analyst II

iSupport Worldwide; Pasig; Hybrid; PHP 480,000 - 760,000; Full time

Job summary

iSupport Worldwide is seeking a Technology Service Center Analyst II to provide advanced Windows and infrastructure support for SMBs. You will handle escalations, triage complex issues across Windows 11, Windows Server, and cloud services, while mentoring junior technicians.

The role combines remote and onsite troubleshooting, network diagnostics, and proactive system administration. Strong communication and problem-solving are essential, with after-hours on-call rotation.

Qualifications

• 3+ years of experience supporting Microsoft desktop operating systems in a business environment.
• Strong proficiency with Windows 11 and related client/server tech.
• Experience with Windows Server troubleshooting (services, event logs, roles/features).
• Knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN).
• Experience with Active Directory and Microsoft 365/Azure administration.
• Experience supporting macOS in mixed-OS environments.
• CompTIA A+ and Network+ certifications preferred.

Responsibilities

• Respond to escalated Help Desk tickets requiring Level 2 expertise.
• Diagnose and resolve complex Windows 11 desktop, application, and performance issues.
• Troubleshoot client–server application issues including connectivity and server-side checks.
• Install, configure, and maintain workstations, laptops, mobile devices, and peripherals.
• Support advanced Microsoft 365 issues, cloud service errors, and Azure AD tasks.
• Perform basic Windows Server troubleshooting and service checks; assist with AD and GPO tasks.
• Troubleshoot network infrastructure including routers, switches, firewalls, and VPNs.
• Document troubleshooting steps and resolutions; contribute to knowledge base articles.
• Provide guidance and mentorship to Level 1 technicians; participate in on-call rotation.

Skills

Windows 11

Windows Server

Active Directory

Microsoft 365/Azure

Networking (TCP/IP, DNS, DHCP, VPN)

Client–server architecture

Documentation & SOPs

macOS in mixed-OS environments

Job description

iSupport Worldwide is seeking a Technology Service Center Analyst II to provide advanced Windows and infrastructure support for SMBs. You will handle escalations, triage complex issues across Windows 11, Windows Server, and cloud services, while mentoring junior technicians.

The role combines remote and onsite troubleshooting, network diagnostics, and proactive system administration. Strong communication and problem-solving are essential, with after-hours on-call rotation.