IT Support Analyst II — Microsoft & Cloud Specialist

Acquire Intelligence; Quezon City; On-site; PHP 3,632,478 - 4,700,854; Full time

Job summary

Grosvenor Engineering Group is seeking a skilled IT Support Analyst – Level 2 to deliver advanced technical support across Microsoft-centric environments. This role focuses on end-user computing, cloud platforms, identity services, endpoint management, and security controls within an Australian IT service framework.

The position serves as a Level 2 escalation and requires strong technical capability, documentation discipline, and the ability to work autonomously or with a team in a professional

Qualifications

• Minimum 3 years IT support in a corporate environment.
• Strong experience supporting Microsoft ecosystems.
• Hands-on administration of Microsoft 365 tenant services.
• Windows 10/11 and Windows Server support.
• Identity and access management experience.
• Experience with device management platforms (e.g. Intune).
• Active Directory and Entra ID administration.
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN).
• Experience with security tools and endpoint protection.
• Strong troubleshooting and root cause analysis capability.
• Experience working with ticketing/service management systems.
• Technical documentation skills.

Responsibilities

• Provide Level 2 IT support for incidents and requests across endpoints, servers, identity, cloud platforms, and business applications.
• Act as escalation point for complex technical issues unresolved by Level 1 support.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, Defender, and Purview.
• Support Windows desktop and server environments including configuration, troubleshooting, patching, and performance optimisation.
• Manage user lifecycle processes including provisioning, licensing, permissions, and deprovisioning using least-privilege principles.
• Support endpoint deployment, configuration, and compliance using modern device management platforms.
• Investigate and remediate security alerts, vulnerabilities, and policy breaches in collaboration with cybersecurity stakeholders.
• Assist with infrastructure, networking, and cloud platform support as required.
• Maintain documentation, knowledge base articles, and standard operating procedures.
• Participate in technology rollouts, upgrades, testing, and project delivery activities.
• Monitor system health, performance, and reliability and proactively address issues.
• Engage vendors and third‑party providers when required for issue resolution.
• Ensure all work aligns with organisational security, governance, and compliance requirements.
• Provide excellent customer service and clear communication to technical and non‑technical stakeholders.
• Contribute to continuous improvement of IT processes, automation, and service delivery maturity.

Skills

Microsoft 365 ecosystems

Windows 10/11 support

Windows Server support

Identity and access management

Intune administration

Entra ID administration

Active Directory administration

Networking fundamentals

Security tools & endpoint protection

Troubleshooting & root cause analysis

Ticketing systems

Technical documentation

PowerShell scripting

Education

Relevant IT qualification or equivalent

Diploma or Degree in Information Technology

Tools

Intune

Azure

Job description

Grosvenor Engineering Group is seeking a skilled IT Support Analyst – Level 2 to deliver advanced technical support across Microsoft-centric environments. This role focuses on end-user computing, cloud platforms, identity services, endpoint management, and security controls within an Australian IT service framework.

The position serves as a Level 2 escalation and requires strong technical capability, documentation discipline, and the ability to work autonomously or with a team in a professional