Advanced Windows & Server Infra Analyst II

iSupport Worldwide; Philippines; Hybrid; PHP 300,000 - 520,000; Full time

Job summary

Symbits Technology Service Center is seeking an Analyst II to deliver advanced Windows 11 desktop and Windows Server support for small and medium businesses. The role also covers client–server applications, network infrastructure, and cloud services, with mentoring responsibilities for junior technicians.

You will diagnose complex issues, document resolutions, and contribute to process improvements while maintaining secure, stable IT operations and participating in after-hours on-call rotations.

Qualifications

• 3+ years of experience supporting Windows desktop environments in a business setting.
• Experience with basic Windows Server troubleshooting (services, event logs, roles/features, resource monitoring).
• Familiarity with Microsoft 365 and Azure administration.
• CompTIA A+ and Network+ certifications preferred.

Responsibilities

• Provide advanced Windows 11 desktop and Windows Server support to SMEs and enterprise environments.
• Respond to escalated tickets, perform diagnostics, and resolve complex issues.
• Mentor Level 1 technicians and contribute to knowledge base/ SOPs.
• Participate in after-hours on-call rotation and support ongoing IT projects.

Skills

Troubleshooting

Communication

Teamwork

Mentoring

Education

CompTIA A+ certification

CompTIA Network+ certification

Tools

Windows 11

Windows Server

Microsoft 365

Azure

Active Directory

DNS/DHCP

Job description

Symbits Technology Service Center is seeking an Analyst II to deliver advanced Windows 11 desktop and Windows Server support for small and medium businesses. The role also covers client–server applications, network infrastructure, and cloud services, with mentoring responsibilities for junior technicians.

You will diagnose complex issues, document resolutions, and contribute to process improvements while maintaining secure, stable IT operations and participating in after-hours on-call rotations.