Senior IT Support Architect, Remote Philippines
DOXA Talent, Inc.
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Job summary
DOXA Talent, Inc. is seeking a Senior Technical Support Consultant in the Philippines (Remote). You will be the primary technical escalation resource for complex incidents across managed client environments, combining advanced troubleshooting, incident ownership, technical leadership, and mentoring.
The role requires senior IT expertise and strong communication with clients and vendors. Responsibilities include high-impact troubleshooting of Microsoft 365, Windows Server/AD, networking, and
Qualifications
- Bachelor’s degree in IT/CS or related field or equivalent experience.
- 5+ years in progressive IT support, MSP or multi-client environments.
- Advanced knowledge of Microsoft 365, Windows endpoints, identity and network fundamentals.
- Experience configuring firewalls and security tooling; comfort with logs and troubleshooting.
- Relevant security/cloud certifications are a plus.
Responsibilities
- Take ownership of complex incidents and drive them to resolution or escalation.
- Troubleshoot advanced Microsoft 365 issues, DNS/DHCP, and identity services.
- Configure and troubleshoot firewalls, switches, VLANs, VPN, and VoIP networks.
- Lead technical incident resolution and mentor Level I/II technicians.
- Maintain thorough, client-facing documentation.
Skills
Education
Tools
Job description
DOXA Talent, Inc. is seeking a Senior Technical Support Consultant in the Philippines (Remote). You will be the primary technical escalation resource for complex incidents across managed client environments, combining advanced troubleshooting, incident ownership, technical leadership, and mentoring.
The role requires senior IT expertise and strong communication with clients and vendors. Responsibilities include high-impact troubleshooting of Microsoft 365, Windows Server/AD, networking, and
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