WILSON - Store Manager

Anta Sports (Philippines) Inc.; Mandaluyong; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Anta Sports (Philippines) Inc. is seeking a Store Manager to oversee daily store operations and lead a fashion retail sales team. You will focus on delivering exceptional customer service, driving sales growth, and ensuring brand standards are met across merchandising and operations.

The ideal candidate has a Bachelor’s degree in a related field, 3+ years in a managerial role in fashion retail, and strong leadership and communication skills to manage staff and customer relationships effectively.

Qualifications

• Bachelor's degree in Business Administration or related field
• Retail Management qualifications preferred for related field requirements
• Minimum of 3 years in a managerial role in fashion retail
• Fashion retail experience is required
• Strong leadership and customer service skills
• Solid understanding of retail operations and business management
• Excellent interpersonal and written communication skills

Responsibilities

• Deliver outstanding customer service and engagement to achieve high satisfaction
• Lead and develop a sales team to meet and exceed targets
• Drive sales growth through strategies to attract new customers and increase foot traffic
• Resolve customer issues professionally to maintain a positive shopping experience
• Ensure compliance with standards including visual merchandising and brand guidelines
• Analyze sales reports and KPIs to guide business decisions
• Oversee day-to-day store operations including scheduling and budgeting
• Monitor inventory, stock security, and replenishment accuracy
• Address merchandise challenges and optimize sell-through rates

Job description

Store Manager – Responsibilities & Requirements

Key Responsibilities:

• Deliver Outstanding Customer Service:
  Ensure high levels of customer satisfaction through exceptional service and engagement.

• Lead and Develop Sales Team:
  Motivate, train, and support staff to meet and exceed sales targets.

• Drive Sales and Growth:
  Implement strategies to attract new customers, increase foot traffic, and improve profitability.

• Resolve Customer Issues:
  Handle complaints and concerns professionally and promptly to maintain a positive shopping experience.

• Ensure Compliance with Standards:
  Maintain operational efficiency and ensure adherence to visual merchandising and brand guidelines.

• Monitor Sales Performance:
  Prepare and analyze detailed sales reports using key retail KPIs to guide business decisions.

• Administrative Oversight:
  Manage day-to-day store operations, including scheduling, budgeting, and financial record updates.

• Merchandise Analysis:
  Track best-selling products, evaluate sell-through rates, and address merchandise-related challenges.

• Inventory Control:
  Supervise inventory handling, including stock security, loss prevention, and replenishment accuracy.

Requirements:

• Education:
  Bachelor's degree in Business Administration or a related field (preferred).

• Qualification Details:
  Retail Management qualifications are specifically preferred for related field requirements.

• Experience:
  Minimum of 3 years in a managerial role, ideally within the fashion retail industry.

• Industry Experience:
  Fashion retail experience is specifically required for this position.

• Leadership & Customer Service Skills:
  Strong leadership capabilities and proven experience managing customer relationships.

• Business Acumen:
  Solid understanding of retail operations and business management principles.

• Communication Skills:
  Excellent interpersonal and communication abilities, both verbal and written.