Store Manager - Robinson Dumaguete

Anta Sports (Philippines) Inc.; Dumaguete; On-site; PHP 600,000 - 850,000; Full time

Job summary

Anta Sports (Philippines) Inc. in Dumaguete seeks a Store Manager to lead store operations, deliver outstanding customer service, and drive daily sales performance.

You will recruit, train, and supervise staff, manage schedules and inventory, analyze sales KPIs, and ensure compliance with merchandising standards while upholding the brand experience.

This role requires at least three years in fashion retail management, strong communication, and a hands-on, results-driven leadership style.

Qualifications

• Experience in managing a fashion or retail store.
• Strong leadership and staff development skills.
• Ability to analyze sales metrics and optimize performance.
• Familiarity with visual merchandising and brand standards.

Responsibilities

• Deliver Outstanding Customer Service: Ensure high levels of customer satisfaction through exceptional service and engagement.
• Lead and Develop Sales Team: Motivate, train, and support staff to meet and exceed sales targets.
• Drive Sales and Growth: Implement strategies to attract new customers, increase foot traffic, and improve profitability.
• Resolve Customer Issues: Handle complaints and concerns professionally and promptly to maintain a positive shopping experience.
• Ensure Compliance with Standards: Maintain operational efficiency and ensure adherence to visual merchandising and brand guidelines.
• Monitor Sales Performance: Prepare and analyze detailed sales reports using key retail KPIs to guide business decisions.
• Administrative Oversight: Manage day-to-day store operations, including scheduling, budgeting, and financial record updates.
• Merchandise Analysis: Track best-selling products, evaluate sell-through rates, and address merchandise-related challenges.
• Inventory Control: Supervise inventory handling, including stock security, loss prevention, and replenishment accuracy.

Skills

Leadership

Customer service

Communication

Business acumen

Retail management

Education

Bachelor's degree in Business Administration

Retail Management qualifications preferred

Job description

Store Manager – Responsibilities & Requirements

Key Responsibilities:

• Deliver Outstanding Customer Service:
  Ensure high levels of customer satisfaction through exceptional service and engagement.

• Lead and Develop Sales Team:
  Motivate, train, and support staff to meet and exceed sales targets.

• Drive Sales and Growth:
  Implement strategies to attract new customers, increase foot traffic, and improve profitability.

• Resolve Customer Issues:
  Handle complaints and concerns professionally and promptly to maintain a positive shopping experience.

• Ensure Compliance with Standards:
  Maintain operational efficiency and ensure adherence to visual merchandising and brand guidelines.

• Monitor Sales Performance:
  Prepare and analyze detailed sales reports using key retail KPIs to guide business decisions.

• Administrative Oversight:
  Manage day-to-day store operations, including scheduling, budgeting, and financial record updates.

• Merchandise Analysis:
  Track best-selling products, evaluate sell-through rates, and address merchandise-related challenges.

• Inventory Control:
  Supervise inventory handling, including stock security, loss prevention, and replenishment accuracy.

Requirements:

• Education:
  Bachelor's degree in Business Administration or a related field (preferred).

• Qualification Details:
  Retail Management qualifications are specifically preferred for related field requirements.

• Experience:
  Minimum of 3 years in a managerial role, ideally within the fashion retail industry.

• Industry Experience:
  Fashion retail experience is specifically required for this position.

• Leadership & Customer Service Skills:
  Strong leadership capabilities and proven experience managing customer relationships.

• Business Acumen:
  Solid understanding of retail operations and business management principles.

• Communication Skills:
  Excellent interpersonal and communication abilities, both verbal and written.