WFM Reporting Analytics Lead

Cognizant Technology Solutions Philippines Inc.; Taguig; Sur place; PHP 1 004 000 - 1 451 000; Plein temps

Résumé du poste

Cognizant Technology Solutions Philippines Inc. is seeking a Team Lead, Reporting Analytics, to transform complex data into actionable business insights that drive operational success.

You will lead reporting, dashboard development, and analytics initiatives, partnering with Operations, WFM, Finance, and client stakeholders to enhance decision-making and automate processes. You will design dashboards, implement automated reporting using Excel, SQL, Power BI, Tableau, Looker Studio, and other

Qualifications

• Bachelor's degree and strong experience in reporting, analytics, MIS, WFM, or BI.
• Advanced proficiency in Excel (Pivot Tables, Power Query, Macros, VBA).
• Strong SQL skills: queries, joins, data extraction, reporting functions.
• Experience building dashboards with Power BI, Tableau, Looker Studio, or Qlik.
• Analytical and problem-solving skills to translate data into insights.
• Excellent communication and stakeholder management abilities.
• Familiarity with operational and WFM metrics (SLA, AHT, Shrinkage, Occupancy, FTE, Interval).
• Experience handling large datasets, data validation, and automation.

Responsabilités

• Design, develop, and maintain dashboards and reports across operations and performance.
• Create automated reporting solutions using Excel, SQL, and BI tools.
• Analyze large datasets to identify trends, risks, opportunities, and insights.
• Ensure data accuracy and quality through QA and validation processes.
• Develop automation to reduce manual reporting effort.
• Collaborate with Ops, WFM, Finance, and client teams to gather requirements.
• Present insights and performance updates to leadership and stakeholders.
• Support forecasting, scenario analysis, and strategic planning when required.
• Serve as reporting SME and support client-facing engagements.
• Provide backup support for intraday workforce activities.

Connaissances

Reporting analytics

MIS

Workforce management

Business intelligence

Excel (Pivot Tables, Power Query, Maco

SQL

Power BI

Tableau

Looker Studio

Qlik

Data analysis

Stakeholder management

Formation

Bachelor's degree in any field

Outils

Power BI

Tableau

Looker Studio

Qlik

Python

R

VBA

Description du poste

Cognizant Technology Solutions Philippines Inc. is seeking a Team Lead, Reporting Analytics, to transform complex data into actionable business insights that drive operational success.

You will lead reporting, dashboard development, and analytics initiatives, partnering with Operations, WFM, Finance, and client stakeholders to enhance decision-making and automate processes. You will design dashboards, implement automated reporting using Excel, SQL, Power BI, Tableau, Looker Studio, and other