WFH Short-Term Rental Operations & Business Development Coordinator

BruntWork; Metro Manila; Remote; PHP 2,650,000 - 4,038,000; Part time

Benefits offered by this job

Permanent work from home

Immediate hiring

Job summary

BruntWork is seeking a Short-Term Rental Operations & Business Development Coordinator to oversee guest escalations and drive growth across a UK property portfolio. You’ll handle complex guest issues, manage communications, and lead outbound B2B sales for contractor accommodation and direct bookings.

The role requires 3-5 years in short-term rentals, strong commercial awareness, and the ability to thrive in a fast-paced startup environment.

Qualifications

• 3-5 years in short-term rentals, holiday letting or Airbnb operations.
• Experience managing more than 45 properties.
• Licensing/compliance administration experience preferred.
• Strong guest communication, complaints and escalations experience.
• Previous B2B sales, outbound calling or business development experience.

Responsibilities

• Handle escalations and guest inquiries that AI systems cannot resolve.
• Manage guest communications via email and phone.
• Resolve urgent issues including lockouts and operational disruptions.
• Maintain high standards of guest service with timely resolutions.
• Conduct outbound B2B calls and email outreach to UK businesses.
• Generate contractor accommodation bookings and direct bookings.
• Build relationships with corporate clients and accommodation partners.
• Communicate the company's services and commercial offering.
• Manage licensing administration and compliance documentation.
• Maintain accurate spreadsheets, trackers and performance reports.
• Collect and analyze operational and commercial data.
• Identify opportunities to improve processes and performance.
• Follow SOPs and work independently.
• Take ownership of daily tasks with minimal supervision.
• Collaborate with the business owner for portfolio growth.

Skills

Guest communication

B2B outreach

Issue resolution

Data management

Tools

CRM software

Excel / spreadsheets

AI messaging platforms

Job description

Overview

Our client is looking for a Short-Term Rental Operations & Business Development Coordinator to oversee guest escalations and drive business growth across a 45-unit UK property portfolio. In this role, you will handle complex guest issues, complaints, and lockouts that AI automated systems cannot resolve, ensuring a high standard of service. Additionally, you will drive outbound B2B sales to secure contractor accommodation and direct bookings, while managing licensing administration and operational compliance. This position requires 3-5 years of short-term rental experience, strong commercial awareness, and the ability to thrive independently in a fast-paced environment.

Schedule

• Approximately 29 hours per week, following a rotating two-week schedule. All times are UK time. (Minor adjustments may be required based on operational needs)

Week 1

• Monday: 9:00 AM - 5:00 PM

• Friday: 4:00 PM - 12:30 AM

• Saturday: 4:00 PM - 12:30 AM

• Sunday: 9:00 AM - 5:00 PM

Week 2

• Monday: 4:00 PM - 12:30 AM

• Friday: 9:00 AM - 5:00 PM

• Saturday: 9:00 AM - 5:00 PM

• Sunday: 4:00 PM - 12:30 AM

Responsibilities

• Handle complex guest enquiries and escalations that AI or automated systems cannot resolve.

• Manage guest communication via email and phone.

• Resolve urgent issues, including lockouts, complaints, booking problems and operational disruptions.

• Maintain high standards of guest service and ensure timely resolution.

• Conduct outbound B2B calls and email outreach to UK businesses.

• Generate contractor accommodation bookings, direct bookings and new business opportunities.

• Build relationships with prospective corporate clients and accommodation partners.

• Confidently communicate the company's services and commercial offering.

• Manage licensing administration and maintain relevant compliance documentation.

• Maintain accurate spreadsheets, operational trackers and performance reports.

• Collect and analyse operational and commercial data.

• Identify opportunities to improve processes, efficiency and business performance.

• Follow established SOPs while working independently.

• Take ownership of daily responsibilities and follow through without constant supervision.

• Work closely with the business owner to support the stability and growth of the portfolio.

Requirements

• 3-5 years of hands-on experience in short-term rentals, holiday letting or Airbnb operations.

• Must have managed more than the required 45 properties

• Experience with property licensing, local council requirements or compliance administration is strongly preferred.

• Strong experience managing guest communication, complaints and escalations.

• Previous B2B sales, outbound calling or business development experience.

• Excellent spoken and written English.

• Confident and professional telephone communication skills.

• Experience with AI-supported guest communication or automated messaging systems.

• Strong spreadsheet, reporting and data management skills.

• Ability to work independently, prioritise tasks and take initiative.

• Highly organised, responsive and detail-oriented.

• Comfortable working in a fast-paced startup environment with minimal supervision.

Nice to Have

• Experience securing contractor accommodation or corporate bookings.

• Knowledge of direct booking strategies and B2B hospitality sales.

• Experience implementing operational improvements in a growing business.

Independent Contractor Perks

• Permanent work from home

• Immediate hiring