WFH Roofing Insurance Claims & CRM Coordinator – Xactimate & Storm Restoration

BruntWork; Metro Manila; Remote; PHP 1,579,000 - 2,808,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health insurance

Job summary

BruntWork is seeking an experienced Roofing Insurance Claims & CRM Coordinator to operate remotely and support a U.S. roofing contractor. You will manage CRM records, coordinate insurance claims, and assist with Xactimate estimating and supplements while maintaining professional communication with homeowners and adjusters.

The role emphasizes strong organizational skills, the ability to handle multiple claims, and reliable remote work hours aligned with U.S. Central Time.

Qualifications

• Remote experience supporting a U.S. roofing contractor.
• Experience with U.S. property casualty claims.
• Familiarity with Xactimate estimating and supplements.
• Strong written and verbal English communication.
• Detail-oriented with multitasking across claims.

Responsibilities

• CRM & Pipeline Administration: Maintain and update customer records, job files, milestones, and notes inside the CRM for seamless handoffs between sales and production teams.
• Customer Service & Scheduling: Answer inbound calls, emails, and inquiries, qualify leads, and schedule inspections and adjuster appointments.
• Insurance Claims Administration: Assist in assembling, submitting, and tracking insurance claims from filing through final payment.
• Xactimate Estimates & Supplements: Review and prepare estimate files, compile scope-of-work docs, and draft supplements using Xactimate.
• Carrier & Adjuster Follow-Up: Proactively follow up with insurance carriers and adjusters regarding supplements and disbursement schedules.
• Sales Support & Pipeline Follow-Up: Conduct structured follow-ups with leads, deliver proposals, and address homeowner questions to maximize closing rates.
• Billing & Collections Coordination: Generate invoices, track insurance checks, and manage follow-ups on outstanding balances.

Skills

CRM Administration

Customer Service

Insurance Claims

Xactimate Estimating

Follow-up & Communication

Sales Support

Tools

JobNimbus

AccuLynx

Roofr

Job description

Company Overview

Well-established, highly rated U.S. residential and commercial roofing contractor headquartered in the Gulf Coast region. Known for delivering exceptional craftsmanship, storm restoration expertise, and top-tier customer care, we guide homeowners and business owners through roof repairs, full replacements, and complex insurance restoration claims. Our team leverages modern industry CRMs and digital estimation tools to streamline operations, maintain high conversion rates, and build lasting relationships in the communities we serve.

Role Description

We are seeking an experienced, Roofing Insurance Claims & CRM Coordinator to provide critical operational, administrative, and insurance coordination support. In this role, you will act as a key liaison between homeowners, sales representatives, project managers, and insurance adjusters. The ideal candidate brings prior remote experience supporting a U.S. roofing contractor, possesses a working knowledge of insurance claims administration (including Xactimate estimates and supplements), and brings clear, professional English communication to every client touchpoint.

Schedule

• Flexible during client business hours; 40 hrs/week, U.S. Central Time

Key Responsibilities

• CRM & Pipeline Administration: Maintain and update customer records, job files, project milestones, and notes inside the company CRM to ensure seamless handoffs between sales and production teams.

• Customer Service & Scheduling: Answer inbound homeowner calls, emails, and web inquiries, qualify leads, and schedule roof inspections and adjuster appointments for field teams.

• Insurance Claims Administration: Assist in assembling, submitting, and tracking roofing insurance claims documentation from initial filing through final payment.

• Xactimate Estimates & Supplements: Review and prepare estimate files, compile scope-of-work documentation, and draft itemized insurance supplements using Xactimate guidelines.

• Carrier & Adjuster Follow-Up: Proactively follow up with insurance carriers, desk adjusters, and third-party administrators regarding submitted supplements, approvals, and disbursement schedules.

• Sales Support & Pipeline Follow-Up: Conduct structured follow-ups with leads, deliver proposals, and ensure homeowner questions are addressed quickly to maximize closing rates.

• Billing & Collections Coordination: Generate customer invoices, track insurance check deliveries (first checks, depreciation releases), and manage courteous follow-ups on outstanding balances.

Candidate Requirements

• Industry Experience: Minimum 1–2 years of hands‑on remote experience supporting a U.S. residential or commercial roofing contractor (strong preference for storm restoration).

• Insurance Restoration Knowledge: Demonstrated experience with U.S. property casualty claims, adjuster communication, and insurance restoration workflows.

• Technical Skills: Familiarity with industry-standard roofing CRMs (e.g., JobNimbus, AccuLynx, Roofr) and exposure to Xactimate estimating and supplement documentation is a bonus

• Customer-Centric Phone Presence: Friendly, professional, and empathetic tone when communicating with stressed homeowners following severe weather events.

• Organizational Skills: Exceptional attention to detail, time management, and ability to handle multiple claim files simultaneously with minimal supervision.

Independent Contractor Perks

• Permanent Work from Home

• Immediate Hiring

• Health Insurance Coverage for eligible locations