WFH Outbound Customer Success & Appointment Specialist (ServiceTitan)

BruntWork; Metro Manila; Remote; PHP 248,000 - 413,000; Part time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork seeks an Outbound Customer Success & Appointment Specialist (ServiceTitan) to proactively engage our customer base through high-volume outbound calls and text campaigns. You will book preventative maintenance tune-ups, manage membership renewals, and follow up on open quotes, working to maximize technician schedules while maintaining excellent customer relations.

You will schedule appointments in ServiceTitan, maintain detailed notes in the CRM, and strive to meet weekly booking

Qualifications

• Experience in outbound calling and appointment setting.
• Experience with CRM systems and scheduling software.
• Excellent verbal and written English communication.
• Comfortable making a high volume of outbound calls daily.
• Strong relationship-building and active listening skills.
• Ability to handle objections professionally without high-pressure tactics.
• Highly organized with attention to detail.
• Experience with ServiceTitan is highly preferred.

Responsibilities

• Conduct high-volume outbound calls and text campaigns to existing and previous customers.
• Contact customers regarding preventative maintenance reminders, seasonal tune-ups, and memberships.
• Follow up on unsold estimates and open quotes to schedule appointments.
• Re-engage inactive customers and aged leads to maximize schedules.
• Book up to 45 preventative maintenance appointments per week.
• Schedule appointments in ServiceTitan with complete customer and job details.
• Maintain accurate notes and dispositions in the CRM.
• Meet or exceed daily and weekly KPIs (outbound volume, conversations, conversions, tune-ups, memberships).
• Follow approved call guides and provide a warm, professional customer experience.
• Identify additional customer needs for future repair or replacement services.
• Collaborate with Dispatch and Operations to optimize schedules.

Skills

Outbound calling

Appointment setting

Inside sales

Customer retention

CRM experience

Tools

ServiceTitan

CRM software

Job description

Job Overview

We are seeking a highly motivated Outbound Customer Success & Appointment Specialist (ServiceTitan) to proactively engage our existing customer base. In this role, you will conduct high-volume outbound calls and text campaigns to book preventative maintenance tune-ups, manage membership renewals, and follow up on open quotes. You will utilize scheduling tools to accurately track interactions and maintain high appointment conversion rates. Success in this position relies on strong relationship-building skills, professional objection handling, and consistently meeting weekly booking targets.

Schedule

• Sunday 7:00 AM to 4:00 PM, Tuesday 1:00 PM to 10:00 PM, Thursday 7:00 AM to 4:00 PM, Friday 1:00 PM to 10:00 PM, Saturday 1:00 PM to 10:00 PM PST (40 hrs per week)

Responsibilities

• Conduct high-volume outbound phone calls and text message campaigns to existing and previous customers.

• Contact customers regarding:

  • Preventative maintenance reminders

  • Seasonal tune-up promotions

  • Membership renewals

  • Recommended follow-up services

• Follow up on unsold estimates and open quotes to convert opportunities into scheduled appointments.

• Re-engage inactive customers and aged leads to maximize technician schedules and customer retention.

• Successfully book up to 45 preventative maintenance tune-up appointments per week while maintaining company quality standards.

• Accurately schedule appointments in ServiceTitan, ensuring complete customer and job information.

• Maintain detailed and accurate notes, call outcomes, and customer dispositions within the CRM.

• Meet or exceed daily and weekly KPIs, including:

  • Outbound call volume

  • Customer conversations

  • Appointment conversion rate

  • Tune-up bookings

  • Membership renewals

• Follow company-approved call guides while maintaining a warm, conversational, and professional communication style.

• Deliver an exceptional customer experience during every interaction.

• Identify additional customer needs and create opportunities for future repair or replacement services.

• Collaborate closely with Dispatch, Customer Service Representatives, and Operations to optimize technician schedules.

• Maintain a positive, solution-oriented attitude while representing the Precision Garage Door brand.

Must-Have Requirements

• Previous experience in outbound calling, appointment setting, inside sales, customer retention, or customer success.

• Experience working with existing customer databases and reactivation campaigns is highly preferred.

• Excellent verbal and written English communication skills.

• Comfortable making a high volume of outbound calls and text communications daily.

• Strong relationship-building and active listening skills.

• Ability to professionally overcome objections without creating pressure or high-pressure sales tactics.

• Highly organized with exceptional attention to detail.

• Experience using CRM systems and scheduling software (ServiceTitan experience is highly preferred).

• Strong computer skills and the ability to multitask efficiently.

• Self-motivated with the ability to consistently achieve individual performance goals.

Performance Expectations

• Book up to 45 preventative maintenance appointments per week.

• Meet or exceed daily outbound call and text activity goals.

• Maintain high appointment conversion rates.

• Accurately document every customer interaction.

• Deliver a five-star customer experience on every call.

• Contribute to maximizing technician productivity and schedule utilization.

• Help drive recurring revenue through maintenance memberships and customer retention initiatives.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations