WFH Client Workflow & Delegation Specialist

BruntWork; Metro Manila; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote work from the Philippines

Full-time opportunity

Work with growing client portfolio

Job summary

BruntWork is seeking an experienced Client Management & Administration Specialist to oversee a growing client base from a remote Philippines role. You will coordinate a large portfolio, anticipate needs, and ensure actions are aligned across the team.

This position emphasizes proactive planning, timely reviews, and meticulous record-keeping. You will work with multiple stakeholders, maintain client information, and pre-book quarterly and annual client reviews while managing competing priorities.

Qualifications

• Experience managing a large and growing client portfolio.
• Ability to anticipate needs and plan reviews in advance.
• Strong organisational skills and attention to detail.
• Fluent written and spoken English.

Responsibilities

• Oversee and coordinate 100+ clients and reviews.
• Maintain upcoming reviews, appointments, requirements, and actions.
• Proactively identify needs across the client base.
• Monitor activity and ensure timely address of requirements.
• Plan and pre-book quarterly and annual reviews.
• Coordinate and delegate tasks to team members.
• Track progress of delegated actions across portfolios.
• Manage multiple priorities across a large client portfolio.

Skills

Client management

Account management

Operations coordination

Time management

English communication

Proactive planning

Job description

About the role

We are looking for an experienced and highly organised Client Management & Administration Specialist to oversee and coordinate a growing client base for a professional services business. This role is suited to someone who can see the bigger picture across a large portfolio of clients, anticipate what needs to happen next, and ensure the right people and actions are coordinated well in advance. Rather than working purely task-by-task, you will be responsible for maintaining visibility across the client base, proactively planning upcoming reviews and appointments, coordinating and delegating actions, and following through to ensure nothing falls through the cracks.

Key responsibilities

• Oversee and coordinate a large and growing client base, potentially supporting 100+ clients


• Maintain a clear view of each client's upcoming reviews, appointments, requirements, and outstanding actions


• Proactively identify what needs to happen across the client base rather than waiting for individual tasks to be assigned


• Monitor client activity and ensure important requirements are addressed within appropriate timeframes


• Keep client information, records, and relevant details accurate and up to date


• Plan and pre-book quarterly and annual client reviews well in advance


• Contact clients ahead of scheduled reviews, appointments, and other important milestones


• Coordinate and delegate tasks to relevant team members and stakeholders


• Maintain visibility over delegated tasks and ensure they progress to completion


• Manage multiple priorities across a large client portfolio

About you

• Proven experience in client management, account management, customer success, operations, coordination, administration, or a similar role


• Demonstrated ability to manage a large client portfolio or high volume of accounts


• Strong experience coordinating multiple activities, deadlines, and stakeholders


• Excellent organisational and time-management skills


• Exceptional attention to detail


• Strong written and verbal English communication skills


• Ability to think ahead and proactively identify upcoming requirements


• Comfortable delegating, coordinating, and following up with others


• Strong accountability and follow-through


• Ability to work independently with minimal supervision

Benefits

• Work remotely from the Philippines


• Full-time opportunity supporting an established international business


• Work closely with a growing client portfolio


• Opportunity to develop further expertise in client management and professional services


• Take ownership of client coordination and workflow management


• Work in a dynamic and fast-paced environment where proactive thinking is valued