Family Operations Manager (WFH Setup) | Executive Assistant Role

Local Leads Ventures Limited; Manila; Remote; PHP 300,000 - 600,000; Full time

Job summary

Local Leads Ventures Limited is seeking a Personal & Family Operations Manager to run our family's affairs from start to finish, including travel, scheduling, health administration, and vendor management. You will work directly with the principals and support their children and wider family.

You will turn vague requests into clear plans, verify prices and requirements, manage complex itineraries across multiple people, and deliver decisions with documented reasoning.

Qualifications

• Proven experience in executive, personal, or family assistance, operations, or coordination with end-to-end ownership of tasks.
• Strong research skills, with the discipline to verify prices, eligibility, and requirements directly with the operator, provider, or insurer and cite sources.
• Experience booking travel and managing complex schedules across multiple people.
• Sound judgment on when to act independently and when to elevate before acting.
• Ability to turn vague requests into clear plans, asking focused questions early with a sensible default alongside each.
• High level of discretion and confidentiality when handling health, financial, and personal information.
• Strong organizational skills and experience maintaining a personal task management system.
• Excellent written English and clear, concise reporting.
• Reliable, detail-oriented, and able to work independently.

Responsibilities

• Research, compare, and book family travel, checking prerequisites, documents, and cancellation terms before confirming
• Manage appointments and family scheduling, including the documents and requirements that are easy to forget until the day
• Handle health administration: providers, insurance eligibility, prerequisites, records, and follow-up
• Manage purchases, vendors, and refunds, chasing every refund until the money arrives
• Deliver research that ends in a decision: clear criteria, compared options, a recommendation, and remaining uncertainty named
• Compare options on all-in cost, find applicable discounts and insurance entitlements, and state the reason when a more expensive option is recommended
• Escalate health, legal, immigration, and large or irreversible spending to the family or the right professional before acting
• Build and maintain your own task system, and send a daily update on what closed, what is stuck, and what needs a decision
• Flag blocked work the same day, with the reason and a proposed next step
• Keep records organized and current so someone else can step in smoothly when you are away

Skills

Executive assistance

Personal/family operations

Research skills

Travel booking

Scheduling management

Discretion/confidentiality

Organization

English communication

Tools

Notion

ClickUp

Asana

Trello

Job description

Family Operations Manager (WFH Setup) | Executive Assistant Role

We are looking for a Personal & Family Operations Manager to run our family's personal and household operations from start to finish. You will manage travel, appointments, health administration, purchases and vendors, and research that leads to a clear recommendation, working directly with the two principals and supporting their children and wider family. We need someone who can take a half-formed request, figure out what is needed, fill in what is missing, and see it through to a result that holds.

Key Responsibilities:

Research, compare, and book family travel, checking prerequisites, documents, and cancellation terms before confirming

Manage appointments and family scheduling, including the documents and requirements that are easy to forget until the day

Handle health administration: providers, insurance eligibility, prerequisites, records, and follow-up

Manage purchases, vendors, and refunds, chasing every refund until the money arrives

Deliver research that ends in a decision: clear criteria, compared options, a recommendation, and remaining uncertainty named

Compare options on all-in cost, find applicable discounts and insurance entitlements, and state the reason when a more expensive option is recommended

Escalate health, legal, immigration, and large or irreversible spending to the family or the right professional before acting

Build and maintain your own task system, and send a daily update on what closed, what is stuck, and what needs a decision

Flag blocked work the same day, with the reason and a proposed next step

Keep records organized and current so someone else can step in smoothly when you are away

Mandatory Skills:

Proven experience in executive, personal, or family assistance, operations, or coordination with end-to-end ownership of tasks

Strong research skills, with the discipline to verify prices, eligibility, and requirements directly with the operator, provider, or insurer and cite sources

Experience booking travel and managing complex schedules across multiple people

Sound judgment on when to act independently and when to elevate before acting

Ability to turn vague requests into clear plans, asking focused questions early with a sensible default alongside each

High level of discretion and confidentiality when handling health, financial, and personal information

Strong organizational skills and experience maintaining a personal task management system

Excellent written English and clear, concise reporting

Reliable, detail-oriented, and able to work independently

Preferred Skills:

Background in hospitality, concierge, teaching, event coordination, or operations

Experience handling health insurance claims, provider coordination, or medical administration

Experience supporting a family or household, including arrangements for children

Familiarity with task and knowledge tools such as Notion, ClickUp, Asana, or Trello

Experience with international travel logistics, including visas and travel documentation

Experience writing SOPs or handover documentation

Ability to manage multiple projects simultaneously

Why Join Us

This is a stable, long-term role supporting one family, not a rotating list of clients. You will have real autonomy over how you investigate, recommend, and execute, with a mix of recurring responsibilities and varied real-world problems where your impact is visible right away. Responsibility grows as trust and capability are demonstrated.