WFH Booking & Scheduling Coordinator

BruntWork; Metro Manila; Remote; PHP 300,000 - 600,000; Full time

Job summary

BruntWork is seeking a detail‑oriented Remote Administrative Coordinator to manage bookings for experiences, coordinate with suppliers, and handle client communications. You will work independently from a home office and maintain accurate records while meeting deadlines.

Responsibilities include reconciling finances for the US team, maintaining documentation, and delivering outstanding customer service. The role requires proactive communication, strong Microsoft Office and CRM skills, and the

Qualifications

• Preferably background in Finance or related studies with high accuracy

Responsibilities

• Manage bookings and schedules for experiences
• Pre-book and pay for F&B inclusions with providers
• Verify details for each experience (dietary, preferences, logistics)
• Coordinate with suppliers and vendors for availability or alternatives
• Communicate with clients via phone and email
• Resolve inquiries and ensure client expectations are met
• Provide exceptional customer service and address customer needs
• Handle inquiries, complaints, and feedback calmly
• Perform financial reconciliation for the US team
• Create and update experience items with accurate details

Skills

Customer service

Communication

Time management

Attention to detail

Remote work

Tools

Microsoft Office

CRM systems

Job description

About the role

This role involves managing multiple bookings and schedules for experiences, coordinating with suppliers and vendors, communicating with clients, and handling administrative tasks including financial reconciliation and documentation. You will work independently in a remote environment, ensuring all deadlines and client requirements are met while maintaining accurate records and delivering outstanding customer service.

Key responsibilities

• Manage multiple bookings and schedules, ensuring that all deadlines and client requirements are met
• Pre-book and pay for food and beverage inclusions with providers
• Verify and organize necessary details for each experience, such as dietary restrictions, preferences, and logistical requirements
• Work closely with suppliers and vendors to ensure availability of items or provide alternative solutions when necessary
• Communicate with clients in a professional, clear, and timely manner via phone and email
• Understand client needs and ensure all expectations are met, resolving inquiries or issues efficiently
• Deliver outstanding customer service by understanding and addressing customer needs and expectations
• Handle inquiries, complaints, and feedback courteously
• Perform reconciliation of financial records for the US team
• Create, maintain, and update experience items, ensuring accuracy with details like pluralization and other specifics

About you

• Preferably has worked in the Finance industry or has a Finance academic background and displays accuracy, speed, and attention to detail
• Previous experience in executive secretary or a communication-critical role
• Strong interpersonal skills with a customer-centric approach
• Ability to work independently and remotely with minimal supervision
• Proficiency in Microsoft Office Suite, CRM systems, and communication tools
• Highly proactive, detail-oriented, and dependable, with strong ownership of their work
• Comfortable managing multiple priorities independently
• Able to communicate proactively with clients and suppliers
• Capable of consistently delivering accurate, high-quality work in a fast-paced remote environment