Medical Order Processing Specialist

Offsure; Philippines; On-site; PHP 268,000 - 424,000; Full time

Job summary

Offsure is seeking an organized, detail-driven Healthcare Support Associate to help process medication and product orders in our Clark, Pampanga office. You will navigate pharmacy and vendor portals, review entries in the EHR, and ensure accurate, documented orders and timely communications to pharmacies and patients.

Ideal candidates have 1–2 years in healthcare support or as a virtual assistant, strong attention to detail, and comfort across multiple platforms including Monday.com, Slack,

Qualifications

• 1–2 years of experience in a medical or healthcare-related role or as a Virtual Assistant.
• Medical background preferred (nursing, pharmacy, medical transcription, or similar).
• Strong attention to detail and organizational skills.
• Able to manage orders across multiple platforms.
• Follow written processes and instructions exactly.
• Fast learner for new systems and pharmacy platforms.
• Reliable with follow-up, record-keeping, and prioritization.
• Professional handling of confidential patient information.

Responsibilities

• Place medication and product orders through pharmacy and vendor platforms.
• Review order information in the EHR and enter it into the appropriate ordering platform.
• Verify medication, dosage, quantity, patient details, shipping address, and delivery information.
• Add special notes or instructions to orders when needed.
• Email pharmacies about delivery dates, shipping requests, and other order instructions.
• Contact the client's team through Slack when information or clarification is needed.
• Keep order details updated in Monday.com and other internal systems.
• Follow the ordering process for each pharmacy or vendor.
• Maintain clear, accurate documentation of completed orders.
• Handle confidential patient information professionally and discreetly.

Skills

Attention to detail

Organizational skills

Multitasking

Written communication

Problem solving

Confidential information handling

Education

Medical background

Tools

EHR systems

Pharmacy portals

Monday.com

Slack

QuickBooks

Job description

Work setup:

Office Based - Clark, Pampanga

Employment type:

Full Time

Schedule:

EST / EDT - Night Shift

About the Role

We're looking for an organized, detail-oriented candidate to support our team with medication and product order processing. You'll work across pharmacy and vendor portals, an electronic health record (EHR), Monday.com, Slack, QuickBooks, and email to help ensure orders are accurate, documented, and communicated to the right people.

You'll work closely with the client and can ask questions whenever clarification is needed. The right person takes care with details, follows established processes, and helps keep orders moving smoothly for our team and patients.

Key Responsibilities

• Place medication and product orders through pharmacy and vendor platforms.
• Review order information in the EHR and enter it into the appropriate ordering platform.
• Verify medication, dosage, quantity, patient details, shipping address, and delivery information.
• Add special notes or instructions to orders when needed.
• Email pharmacies about delivery dates, shipping requests, and other order instructions.
• Contact the client's team through Slack when information or clarification is needed.
• Keep order details updated in Monday.com and other internal systems.
• Follow the ordering process for each pharmacy or vendor.
• Maintain clear, accurate documentation of completed orders.
• Handle confidential patient information professionally and discreetly.

Qualifications

• At least 1-2 years of experience in a medical or healthcare-related role and/or as a Virtual Assistant.
• A medical background is strongly preferred. Relevant experience may include nursing, pharmacy, medical transcription, or other healthcare support roles.
• Strong attention to detail and organizational skills.
• Comfortable managing multiple orders and tasks across different platforms.
• Able to follow written processes and instructions.
• Quick to learn new systems and pharmacy platforms.
• Comfortable asking questions when information is unclear.
• Reliable with follow-up, record keeping, and task prioritization.
• Professional when handling confidential patient information.

Preferred Experience

• Previous experience with EHRs, pharmacy portals, or medication and product orders.
• Familiarity with Monday.com, Slack, QuickBooks, or similar tools.
• Experience supporting a healthcare, pharmacy, or medical team remotely.