Booking Coordinator

Chicken Dinner Studios; Quezon City; Remote; PHP 250,000 - 380,000; Full time

Benefits offered by this job

Fully remote

Biweekly payout

21 general leaves

10 PH holiday leaves

8 UK holiday leaves

Wellness & Growth allowance

Learning Workshops

Mental Health Support

Udemy access

Creative culture

High-impact roles

Purpose-driven organisations

Job summary

Chicken Dinner Studios is seeking a proactive Booking Coordinator to own end-to-end scheduling, reservations, and logistics. You will design SOPs, optimise workflows, and lead process improvements with minimal direction.

You will coordinate calendars, manage client communications, and mentor new team members while maintaining data integrity across CRM and PMS systems. Remote-first role with global coordination opportunities.

Qualifications

• Self-starter with a bias for action and accountability.
• Experience in process improvement and scalable SOPs.
• Excellent written and verbal English communication.

Responsibilities

• Own scheduling workflows from request to fulfillment and resolve conflicts proactively.
• Design, update, and document SOPs to standardize booking protocols.
• Audit reservation pipelines and implement streamlined solutions.
• Coordinate complex calendars and allocate resources to prevent double-bookings.
• Handle client inquiries, confirmations, and changes professionally.
• Maintain organized records and track performance metrics in CRM/PMS.

Skills

Autonomy & initiative

Leadership & process mindset

Time & workload management

Communication skills

Problem-solving ability

Analytical thinking

Tools

ClickUp

Google Workspace

Slack

Box

Job description

About the role

As a Booking Coordinator, you will take complete ownership of our scheduling, reservation, and logistical ecosystems. We are looking for a proactive, self-directed professional who doesn't wait for directions—someone who actively anticipates operational bottlenecks, manages their own workload with high efficiency, and drives continuous improvement across our processes.

Beyond day-to-day coordination, you will act as a working leader and process architect. You will design, document, and refine Standard Operating Procedures (SOPs) and optimize workflows to ensure our reservation systems scale smoothly. If you possess a high degree of initiative, natural leadership instincts, and a passion for operational excellence, this is the ideal role for you.

Key responsibilities

• Autonomous Operations & Workload Management: Take end-to-end ownership of scheduling workflows, processing incoming requests, appointments, and travel arrangements with zero micromanagement. Prioritize daily tasks proactively based on business impact.

• Process Design & SOP Creation: Take the lead in documenting, updating, and introducing new Standard Operating Procedures (SOPs) to standardize booking protocols and onboarding materials.

• Workflow Optimization: Continuously audit existing reservation pipelines, identify operational friction points, and implement streamlined solutions using modern tech stacks.

• Complex Calendar & Resource Coordination: Manage intricate, multi-layered calendars and allocate resources meticulously to completely eliminate double-booking or scheduling conflicts.

• Proactive Client & Team Communication: Handle customer inquiries, confirmations, cancellations, and changes with professionalism, while serving as a reliable point of contact for internal teams.

• Data Integrity & Tracking: Maintain pristine, organized records, tracking metrics, and client logs using CRM software, property management systems (PMS), or spreadsheets.

• Leadership & Influence: Guide cross-functional stakeholders on scheduling best practices, mentor incoming team members on operational workflows, and champion process adoption.

About you

• High Autonomy & Initiative: A self-starter who thrives independently, anticipates needs before they arise, and takes full accountability for results without needing constant direction.

• Leadership & Process Mindset: Demonstrated experience in process improvement, workflow optimization, and authoring clear, scalable Standard Operating Procedures (SOPs).

• Exceptional Time & Workload Management: Proven ability to balance multiple shifting priorities, manage high-volume tasks, and excel in fast-paced, high-stakes environments.

• Technical Proficiency: Advanced familiarity with productivity, collaboration, and management tools, including ClickUp, Google Workspace, Slack, and Box.

• Communication Skills: Exceptional verbal and written English proficiency, enabling you to lead conversations, manage stakeholder expectations, and write clear, concise documentation.

• Problem-Solving Ability: A calm, analytical approach to troubleshooting last-minute crises or complex logistical roadblocks autonomously.

Perks & Benefits:

• Fully remote, work from anywhere

• Biweekly payout

• 21 general leaves

• 10 paid PH holiday leaves

• 8 paid UK holiday leaves

• Monthly reimbursable Wellness & Growth allowance

• Quarterly Learning & Skill Workshops

• Mental Health Wellness Support

• Access to UDEMY and other learning subscriptions

• Creative and collaborative work culture

• Exposure to high-impact roles within a growing marketing team

• Work with purpose-driven organisations