Wellness E‑commerce Support Specialist

KDCI Outsourcing

Pasig

On-site

PHP 279,000 - 446,000

Full time

9 days ago

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Job summary

KDCI Outsourcing is seeking a proactive Customer Service Representative to support a wellness and lifestyle client. You will handle product, order, returns, and troubleshooting inquiries with a focus on a positive customer experience.

Ideal candidates have 2–3 years in eCommerce or D2C support, experience with Shopify/Starshipit/Salesforce, and strong English communication. Willingness to rotate shifts in a fast-paced environment is required.

Qualifications

2–3 years of experience in a customer service role, preferably in eCommerce or direct-to-consumer environments.
Experience in wellness/health-tech consumer products is a plus.
Experience supporting Western clients or global eCommerce brands is preferred.
Proficient in using Shopify, Starshipit and Salesforce CRM.

Responsibilities

Respond promptly and professionally to customer inquiries via email, phone, or chat.
Provide accurate information about product details, pricing, and usage.
Troubleshoot issues and propose effective solutions to customers.
Handle order processing tasks including updates, modifications, and returns.
Escalate complex issues to internal teams as needed.
Maintain accurate records of customer interactions and feedback.
Follow established guidelines to ensure consistent quality in support.
Collaborate with internal teams to resolve customer concerns.
Participate in training to stay updated on products and tools.