Customer Service Representative

RemoteVA PH; Metro Manila; On-site; PHP 200,880 - 290,160; Full time

Job summary

RemoteVA PH is seeking a proactive Customer Service Representative to support customers across email, chat, and social channels. The role emphasizes Shopify-based interactions and fast, friendly responses to order status, refunds, and product questions.

The ideal candidate has Shopify experience, excellent written English, and a calm, professional attitude. You will coordinate with teams, maintain accurate records, and help grow a positive brand experience while working in a fast-paced ecommerce

Qualifications

• Shopify experience is required and will be used for everyday tasks.
• Experience in customer service, preferably in ecommerce.
• Handles inquiries via email, live chat, and social media.
• Strong written English communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Highly organized with attention to detail.
• Ability to multitask and manage several conversations at once.
• Customer-focused and professional demeanor.

Responsibilities

• Respond promptly and professionally to customer emails on order status, shipping, returns, and general inquiries.
• Provide real-time support through Shopify Chat.
• Respond to messages and comments on Facebook and Instagram.
• Assist customers with product inquiries, order tracking, refunds, and exchanges.
• Resolve customer concerns while maintaining a positive experience.
• Coordinate with internal teams on order issues or escalations.
• Maintain accurate records of customer interactions and follow up as needed.
• Ensure communications reflect the brand and professionalism.

Skills

Shopify experience

Customer service

Multichannel support

English proficiency

Problem solving

Organizational skills

Multitasking

Professional attitude

Tools

Shopify

Email

Facebook

Instagram

Job description

Customer Service Representative (Shopify Support)

Position Overview

We are looking for a proactive and customer-focused Customer Service Representative to provide exceptional support to customers across multiple communication channels. The ideal candidate will be responsible for responding to customer inquiries regarding order status, assisting customers through Shopify chat, and managing customer interactions on social media platforms. Shopify experience is a MUST for this role.

Key Responsibilities

• Respond promptly and professionally to customer emails regarding order status, shipping updates, returns, and general inquiries.
• Provide real-time customer support through Shopify Chat.
• Respond to customer messages and comments on Facebook and Instagram.
• Assist customers with product inquiries, order tracking, refunds, exchanges, and other support requests.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Coordinate with internal teams regarding order issues or escalations when necessary.
• Maintain accurate records of customer interactions and follow up on unresolved concerns.
• Ensure all customer communications reflect the company's brand and professionalism.

Requirements

• Shopify experience is a MUST.
• Previous experience in customer service, preferably in an eCommerce environment.
• Experience handling customer support via email, live chat, and social media.
• Strong written English communication skills.
• Excellent problem-solving and conflict-resolution skills.
• Highly organized with strong attention to detail.
• Ability to multitask and manage multiple customer conversations simultaneously.
• Customer-focused with a positive and professional attitude.
• Reliable internet connection and a quiet work environment.

Tools & Platforms

• Shopify (MUST)
• Email
• Facebook
• Instagram