Wellness E-commerce & Operations Coordinator

Ali Aydi; Manila; Hybride; PHP 2 125 000 - 3 187 000; Plein temps

Résumé du poste

Ali Aydi is seeking a proactive E-commerce & Operations Coordinator to support a growing wellness brand across New Zealand and Australia. The role covers e-commerce, customer experience, wholesale account management, supply chain, inventory coordination, and project administration.

You will work closely with the Head of Operations to ensure smooth operations, coordinate with customers, retailers, suppliers, manufacturers, and logistics partners, and maintain accurate documentation and reporting.

Qualifications

• 3+ years of experience in operations coordination, e-commerce operations, supply chain, or a similar role.
• Experience in supplements, nutraceuticals, health and wellness, food and beverage, or FMCG industries is highly desirable.
• Hands-on experience with Shopify, including order management, customer service, subscriptions, and e-commerce reporting.
• Background in wholesale/B2B operations, account management, order processing, invoicing, and retailer coordination.
• Knowledge of inventory management, stock forecasting, purchase orders, supplier coordination, and warehouse fulfilment.
• Familiarity with inventory management or ERP systems, particularly Unleashed, is an advantage.
• Excellent organisational, analytical, and communication skills, with the ability to manage multiple priorities and work independently.

Responsabilités

• Oversee end-to-end e-commerce operations and customer experience across channels.
• Coordinate with couriers and 3PL providers to resolve delivery issues.
• Manage wholesale accounts, onboarding, invoicing, and retailer relationships.
• Monitor stock levels, supervise inventory movements, expiry dates, and warehouse accuracy.
• Support production planning, supplier follow-ups, and import/export logistics.
• Prepare monthly customer insights reports and maintain operational trackers.

Description du poste

Ali Aydi is seeking a proactive E-commerce & Operations Coordinator to support a growing wellness brand across New Zealand and Australia. The role covers e-commerce, customer experience, wholesale account management, supply chain, inventory coordination, and project administration.

You will work closely with the Head of Operations to ensure smooth operations, coordinate with customers, retailers, suppliers, manufacturers, and logistics partners, and maintain accurate documentation and reporting.