Web Hosting Support Specialist

hosting.com; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

hosting.com is seeking a Customer Care Representative - Phone to handle customer inquiries across phone, chat, email, and ticket channels. You will provide timely, accurate, and courteous support by addressing basic concerns, troubleshooting common issues, and guiding customers through standard processes.

This role focuses on building foundational knowledge of web hosting services while delivering excellent customer experience.

Qualifications

• 2–3 yrs of experience in web hosting technical support or related field.
• Strong knowledge of web hosting technologies (domains, DNS, email systems, website management).
• Experience handling escalations and customer-facing technical issues.

Responsibilities

• Manage incoming calls, emails and chat.
• Respond to customer inquiries via chat, calls and emails.
• Track customer functional requirements.
• Build a trust relationship for customer account loyalty.
• Handle customer complaints and provide solutions.
• Resolve product or service problems by clarifying the complaint and following up to ensure resolution.
• Process orders, forms, applications and requests.
• Generate sales leads and manage customer accounts.
• Maintain customer databases and set up new accounts.

Skills

Customer service

Communication skills

CRM familiarity

Escalations handling

Tools

CRM software

Ticketing system

Job description

hosting.com is seeking a Customer Care Representative - Phone to handle customer inquiries across phone, chat, email, and ticket channels. You will provide timely, accurate, and courteous support by addressing basic concerns, troubleshooting common issues, and guiding customers through standard processes.

This role focuses on building foundational knowledge of web hosting services while delivering excellent customer experience.