Sales Representative (Hosting experience required)

hosting.com; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Global team

Performance-based incentives

Job summary

hosting.com is seeking a Sales Representative to be the first point of contact for potential customers via live chat, tickets, and voice calls. You will assess hosting needs, recommend solutions, and guide customers through the sales process with a focus on a positive experience.

This role requires strong communication, a customer-first mindset, and the ability to thrive in a fast-paced environment, with collaboration across support and technical teams to meet sales targets.

Qualifications

• Strong communication skills and a customer-focused approach.
• Ability to thrive in a fast-paced environment.
• Experience using live chat tools and CRM software.

Responsibilities

• Respond promptly to live chat, ticket, and voice inquiries with clear information on hosting services.
• Assess customer requirements to recommend hosting solutions across product offerings.
• Use persuasive communication to convert inquiries into sales and ensure a smooth customer experience.
• Maintain knowledge of all hosting products to provide expert insights.
• Collaborate with support and technical teams to resolve pre-sales inquiries.

Skills

Live chat tools

CRM software

Communication skills

Customer-focused

Multitasking

Sales orientation

Tools

Live chat platforms

Voice systems

Job description

About Us

We’vegot an incredible brand -- nowwe’rebusy creating the legend behind it.At hosting.com,we’veset out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promiseisbold: to become the world’s most trusted hosting company. Ifyou’reeager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place.If you want to do that work with and alongside incredible humans who care about each other, ourcustomersand the work we do --it’sat hosting.com.If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home.

At hosting.com,we’renot just hosting websites. Although we doa great jobof that for millions of websites.We’rehelping our customers tell their stories and connect with their people. Creating productexperiences thathelps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.

All because we care ... about each other’s success.Our team is 750+ strong and growing, spread across the globe.

Wecan’tdo this alone.Come join the journey. And help us build somethingbetter,together.

Requirements

About the Role

AsaSales Representative atHosting.com,you will be the first point of contact for potential customers reaching out via live chat, support tickets,and/orvoice calls.Your primary responsibility will be to assess their hosting needs, offer tailored recommendations, and guide them seamlessly through the sales process.
This role demandsstrong communicationskills, a customer-focused approach, and the ability to thrive in a fast-paced environment. Success in this position hinges on delivering a positive customer experience while consistently meeting sales targets.

WhatYou’llDo:

• Respond promptly to live chat, ticket, and voice inquiries, providing clear andaccurateinformation on hosting services.


• Assess customer requirements to recommend the best hosting solutions across product offerings.


• Use persuasive communication to convert inquiries into sales and ensure a smooth customer experience.


• Maintain strong knowledge of all hosting brands and products to deliver expert insights.


• Collaborate with support and technical teams to resolve pre-sales inquiries effectively.


• Track, manage, and follow up on leads in the CRM to maximize sales opportunities.


• Stay updated on industry trends, competitors, and new products to highlight our value proposition.


• Consistently achieve and exceed monthly sales targets, focusing on conversions and customer satisfaction.


• Collect and share customer feedback to improve products, services, and internal processes.

WhatYou’llBring:

• Comfortable using live chat tools, voice systems, and CRM software. Experience with web hosting platforms is a plus.


• Highly organized with the ability to manage multiple conversations simultaneously.


• Excellentcommunication and interpersonal skills.


• Ability to workindependentlyand manage multiple priorities.


• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

WhyYou’llLove It Here

• Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies.


• Is a fast moving, agilecompany.We are energetic, and we hustle. You should be able to move atpaceand be self-motivated.


• Performance-based incentives.

Our Values

Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.

At Hosting.com, success is always shared — with our people, our customers, and our communities.