Wealth & BPO Delivery Leader

Gratitude Philippines; Taguig; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

A BPO company in Metro Manila is looking for a seasoned Service Delivery Manager to oversee operations in their Wealth Investment and Asset Management division. Key responsibilities include developing strategic plans, managing performance metrics, and ensuring client satisfaction. The ideal candidate must have at least 5-10 years in a managerial role, with strong data analysis abilities and proficiency in Microsoft Office. This role requires exceptional communication and strategic thinking skills.

Qualifications

• 5 to 10 years in a managerial role.
• 2 years in Banking/Financial Services Operations.
• Strong data analysis and Microsoft Office skills.

Responsibilities

• Oversee strategic planning and operations of the BPO division.
• Manage performance of Wealth Investment and Asset Management division.
• Establish and maintain relationships with clients.

Skills

Data analysis skills

Microsoft Office proficiency

Communication skills

Stakeholder management

Strategic thinking

Education

Bachelor's degree in Financial Management or related field

Job description

A BPO company in Metro Manila is looking for a seasoned Service Delivery Manager to oversee operations in their Wealth Investment and Asset Management division. Key responsibilities include developing strategic plans, managing performance metrics, and ensuring client satisfaction. The ideal candidate must have at least 5-10 years in a managerial role, with strong data analysis abilities and proficiency in Microsoft Office. This role requires exceptional communication and strategic thinking skills.