Service Delivery Manager

Gratitude Philippines; Taguig; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

A BPO company in Metro Manila is looking for a seasoned Service Delivery Manager to oversee operations in their Wealth Investment and Asset Management division. Key responsibilities include developing strategic plans, managing performance metrics, and ensuring client satisfaction. The ideal candidate must have at least 5-10 years in a managerial role, with strong data analysis abilities and proficiency in Microsoft Office. This role requires exceptional communication and strategic thinking skills.

Qualifications

• 5 to 10 years in a managerial role.
• 2 years in Banking/Financial Services Operations.
• Strong data analysis and Microsoft Office skills.

Responsibilities

• Oversee strategic planning and operations of the BPO division.
• Manage performance of Wealth Investment and Asset Management division.
• Establish and maintain relationships with clients.

Skills

Data analysis skills

Microsoft Office proficiency

Communication skills

Stakeholder management

Strategic thinking

Education

Bachelor's degree in Financial Management or related field

Job description

Description

Your role typically involves overseeing and directing the strategic planning, operations, and financial performance of the BPO division within a company.

• Developing and implementing strategic plans to improve operational efficiency and achieve business goals.
• Managing the overall performance of the Wealth Investment and Asset Management division, including client satisfaction, quality assurance, and cost management.
• Leading and supervising a team of managers and professionals to ensure smooth operations and high productivity.
• Establishing and maintaining strong relationships with clients, understanding their needs, and providing solutions to meet their requirements.
• Analyzing market trends, identifying new business opportunities, and recommending strategies to expand the Wealth Investment and Asset Management services.
• Overseeing budgeting, forecasting, and financial reporting for the BPO division.

Requirements

• At least 5 to 10 years as a Manager, Service Delivery Manager, or in an equivalent leadership role.
• Minimum of 2 years in Banking/Financial Services Operations in a managerial capacity.
• Educational Background: Bachelor's degree in Financial Management, Marketing, Business Management, Information Technology, or a related field, or equivalent work experience in IT operations.
• Strong data analysis skills, experience utilizing KPIs for decision-making.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access).
• Exceptional communication and stakeholder management skills.
• Strategic thinking, ability to work under pressure, hands-on problem-solving approach.
• Should not be a job hopper who only stays for less than a year per company.