Service Delivery Manager

Recruitify_HR; Taguig; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A leading BPO company in the Philippines is seeking an experienced manager to oversee and direct operations within their Wealth Investment and Asset Management division. The ideal candidate will have 5-10 years of leadership experience, strong data analysis skills, and a proven track record in Banking or Financial Services operations. You'll lead teams towards operational efficiency while managing client relationships and ensuring high quality in service delivery.

Qualifications

• 5-10 years in a managerial position, preferably in Service Delivery.
• Minimum 2 years in Banking/Financial Services Operations at a managerial level.
• Strong data analysis skills and KPI utilization.

Responsibilities

• Oversee strategic planning and operations of the BPO division.
• Manage performance of the Wealth Investment and Asset Management division.
• Lead a team of managers to ensure high productivity.

Skills

Leadership

Data analysis

Communication

Stakeholder management

Strategic thinking

Education

Bachelor's degree in Financial Management, Marketing, Business Management, IT, or equivalent

Tools

Microsoft Office

Job description

Description

Your role typically involves overseeing and directing the strategic planning, operations, and financial performance of the BPO division within a company.

• Developing and implementing strategic plans to improve operational efficiency and achieve business goals.
• Managing the overall performance of the Wealth Investment and Asset Management division, including client satisfaction, quality assurance, and cost management.
• Leading and supervising a team of managers and professionals to ensure smooth operations and high productivity.
• Establishing and maintaining strong relationships with clients, understanding their needs, and providing solutions to meet their requirements.
• Analyzing market trends, identifying new business opportunities, and recommending strategies to expand the Wealth Investment and Asset Management services.
• Overseeing budgeting, forecasting, and financial reporting for the BPO division.

Requirements

• At least 5 to 10 years as a Manager, Service Delivery Manager, or in an equivalent leadership role.
• Minimum of 2 years in Banking/Financial Services Operations in a managerial capacity.
• Educational Background: Bachelor's degree in Financial Management, Marketing, Business Management, Information Technology, or a related field, or equivalent work experience in IT operations.
• Strong data analysis skills, experience utilizing KPIs for decision‑making.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access).
• Exceptional communication and stakeholder management skills.
• Strategic thinking, ability to work under pressure, hands‑on problem‑solving approach.
• Should not be a job hopper who only stays for less than a year per company.