BPO Operations Supervisor

Private Advertiser; Pasay; On-site; PHP 406,000 - 487,000; Full time

Benefits offered by this job

Travel & Hospitality account

Lead and develop a team

Onsite at MOA Pasay

Job summary

Private Advertiser in Pasay is seeking an Operations Supervisor to lead a motivated team in a fast-paced BPO environment. The role centers on driving performance, ensuring customer service excellence, and developing staff to meet quality and service targets.

The supervisor will monitor metrics, coach agents, and collaborate with other departments to streamline processes. The ideal candidate has strong leadership, coaching, and communication skills, with experience in contact center systems and

Qualifications

• At least 2 years of supervisory experience in a BPO/contact center environment
• Strong leadership, coaching and team management skills
• Knowledge of contact center metrics, quality assurance, and performance management
• Excellent communication and problem-solving skills
• Proficient in contact center systems and reporting tools
• Willing to work onsite in MOA, Pasay
• Amenable to a shifting schedule
• Can start immediately

Responsibilities

• Lead, coach, and motivate customer service representatives to achieve performance targets
• Monitor team metrics and implement action plans to improve results
• Ensure quality standards, client requirements, and company policies are met
• Collaborate with other departments to improve processes and operational efficiency
• Address operational concerns and promote employee engagement and retention

Skills

Leadership

Coaching

Team management

Communication

Problem solving

Reporting tools

Onsite in MOA Pasay

Shift work

Tools

Contact center software

Job description

NOW HIRING: OPERATIONS SUPERVISOR

Earn up to ₱40,000 | Travel & Hospitality Account

Ready to take the next step in your BPO leadership career? We're looking for an experienced Operations Supervisor who can lead, motivate, and develop a team while driving operational performance and delivering excellent customer service.

WHAT'S IN IT FOR YOU?

• Competitive salary of up to ₱40,000

• Travel & Hospitality account

• Opportunity to lead and develop a team

• Immediate hiring for an urgent requirement

QUALIFICATIONS

• At least 2 years of supervisory experience in a BPO/contact center environment

• Strong leadership, coaching, and team management skills

• Knowledge of contact center metrics, quality assurance, and performance management

• Excellent communication and problem-solving skills

• Proficient in contact center systems and reporting tools

• Willing to work onsite in MOA, Pasay

• Amenable to a shifting schedule

• Can start immediately

KEY RESPONSIBILITIES

• Lead, coach, and motivate customer service representatives to achieve performance targets

• Monitor team metrics and implement action plans to improve results

• Ensure quality standards, client requirements, and company policies are met

• Collaborate with other departments to improve processes and operational efficiency

• Address operational concerns and promote employee engagement and retention

HIRING PROCESS

TA Interview Operations Interview Client Interview