Warranty Claims Specialist

Grand Canyon Multi-Holdings, Inc.; Tarlac City; On-site; PHP 250,000 - 350,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a Warranty Claims Specialist to manage warranty submissions from customers and dealers, verify eligibility, and determine appropriate repairs, replacements, or refunds.

You will develop and update warranty policies, collaborate with quality assurance and suppliers, and provide clear customer support while ensuring compliance with applicable laws across regions. The role requires strong communication, MS Office and ERP/CRM proficiency, and a

Qualifications

• Bachelor's degree in business administration, mechanical engineering, or related field.
• Customer service training or quality assurance background.
• Familiarity with claims handling and documentation procedures.
• Knowledge of warranty claim processes and basic legal compliance requirements.
• Proficiency in MS Office and ERP/CRM systems for tracking claims.
• Strong communication skills for handling customer inquiries.
• Customer-focused mindset with patience and professionalism in addressing complaints.

Responsibilities

• Managing warranty claims: verify eligibility and determine repairs, replacements, or refunds.
• Policy development: develop and update warranty policies to meet standards and legal requirements.
• Quality control: work with QA to identify issues and reduce warranty claims.
• Vendor relations: coordinate with suppliers to resolve warranty issues and ensure compliance.
• Customer support: inform customers about terms, coverage, and claim status.
• Data analysis and reporting: analyze trends and report findings to management.
• Training and education: train staff, dealers, and customers on warranty policies and procedures.
• Legal compliance: monitor laws across regions to ensure compliant practices.

Skills

Customer service

Communication

Documentation

Problem solving

Education

Bachelor's degree in business administration, Mechanical Engineering, or related field

Customer service training or quality assurance background

Tools

MS Office

ERP/CRM systems

Job description

Grand Canyon Multi-Holdings, Inc. is seeking a Warranty Claims Specialist to manage warranty submissions from customers and dealers, verify eligibility, and determine appropriate repairs, replacements, or refunds.

You will develop and update warranty policies, collaborate with quality assurance and suppliers, and provide clear customer support while ensuring compliance with applicable laws across regions. The role requires strong communication, MS Office and ERP/CRM proficiency, and a