Parts & Warranty Specialist: Fast, Precise Claims & Delivery

Restaurant Supply, LLC; Manila; On-site; PHP 420,000 - 640,000; Full time

Job summary

Restaurant Supply, LLC is seeking a Parts & Warranty Specialist to support our growing volume of service parts requests and warranty claims. You’ll manage cases from submission through resolution and coordinate with service companies, technicians, vendors, and internal teams to keep customers updated on claims, parts availability, and delivery dates.

This role requires strong organization and the ability to manage multiple cases simultaneously, proactive follow-up, accurate documentation, and

Qualifications

• 2-3 years of eCommerce experience, or 5+ years in customer service/technical support in a BPO.
• Familiarity with CRM and ERP systems.
• Experience coordinating with vendors, suppliers, technicians, or service providers.
• Proficient in Microsoft Office and Google Workspace.
• Excellent written and verbal communication, organized with strong follow-through.

Responsibilities

• Manage service parts requests and warranty claims from submission through resolution.
• Review and process warranty claims accurately within established turnaround times.
• Coordinate with service companies, technicians, vendors, and suppliers to resolve issues.
• Identify required parts and coordinate availability, ordering, and delivery.
• Track parts orders, shipment status, and ETAs.
• Follow up proactively on delays, claims, vendor responses, and other cases.
• Provide technical and product support for parts and warranty inquiries.
• Communicate claim status, updates, parts availability, and ETAs to customers and teams.
• Maintain complete records of parts orders, warranty claims, and communications.
• Manage multiple cases and deadlines with accuracy and timely follow-through.

Skills

eCommerce experience

Customer service

Warranty claims processing

Parts coordination

Technical support

Communication skills

Tools

CRM systems

ERP systems

Microsoft Office

Google Workspace

Job description

Restaurant Supply, LLC is seeking a Parts & Warranty Specialist to support our growing volume of service parts requests and warranty claims. You’ll manage cases from submission through resolution and coordinate with service companies, technicians, vendors, and internal teams to keep customers updated on claims, parts availability, and delivery dates.

This role requires strong organization and the ability to manage multiple cases simultaneously, proactive follow-up, accurate documentation, and