Warranty and Customer Care Coordinator (Solar and Battery)

Satellite Office; Pasig; On-site; PHP 400,000 - 560,000; Full time

Job summary

Satellite Office in Manila is seeking a calm, customer-focused coordinator to turn upset customers into resolved tickets. You will manage warranty tickets for solar, battery, and HVAC systems, coordinate the field service team, and reach out to customers for annual checks.

You will help build a product knowledge base for self-service, work with installers, distributors, and manufacturers, and have room to develop new tools with the IT team.

Qualifications

• Experience in customer service, ticket management, or service coordination.
• A calm temperament and strong judgement when customers are upset.
• Clear spoken and written English.
• Strong organisation and calendar management.
• Confident working with internal and external teams.
• Nice to have: solar, battery, or HVAC background.

Responsibilities

• Manage warranty tickets for solar, battery, and HVAC systems.
• Listen to customers, triage urgent issues, and keep them updated.
• Manage the calendar of the field services and quality manager.
• Coordinate installers, distributors, and manufacturers on warranty work.
• Contact customers to offer and book annual system checks.
• Help build a product knowledge base for customer self-service.
• Room to build something new. Beyond day to day tickets, you will have time to research products and help build self service tools for customers, working with the IT team.

Skills

Customer service

Ticket management

Service coordination

English

Calendar management

Cross-functional work

Solar/HVAC background

Job description

Look after customers when their solar or battery system needs help

If you are a calm, customer focused coordinator who can turn an upset customer into a resolved ticket, this role gives you variety, responsibility, and room to build something new.

About the Opportunity

Our client is an Australian solar, battery, and energy services company with residential and commercial customers. When a system has an issue, this role makes sure it gets fixed quickly.

You will manage warranty tickets, coordinate the field service team, and reach out to customers for annual system checks. Over time, you will also help build a product knowledge base so customers can solve simple issues themselves.

What You'll Do

• Manage warranty tickets for solar, battery, and HVAC systems

• Listen to customers, triage urgent issues, and keep them updated

• Manage the calendar of the field services and quality manager

• Coordinate installers, distributors, and manufacturers on warranty work

• Contact customers to offer and book annual system checks

• Help build a product knowledge base for customer self-service

Room to build something new. Beyond day to day tickets, you will have time to research products and help build self service tools for customers, working with the IT team.

What You Bring

• Experience in customer service, ticket management, or service coordination

• A calm temperament and strong judgement when customers are upset

• Clear spoken and written English

• Strong organisation and calendar management

• Confident working with internal and external teams

• Nice to have: solar, battery, or HVAC background

Why You'll Love This Role

• Variety across customer care, coordination, and project work

• A chance to build a knowledge base and self service tools

• Join a new, growing team in a collaborative office

• Australian business hours, so you finish earlier in the day