Warehouse Operations Manager (Laguna)

DHL Supply Chain; Philippines; On-site; Confidential; Full time

Job summary

DHL Supply Chain is seeking a highly driven Warehouse Operations Manager to lead warehouse operations while championing digitalization, innovation, and process standardization across the site. This role ensures operational excellence, productivity, safety, quality, and customer satisfaction while driving continuous improvement initiatives and technology adoption.

The ideal candidate combines strong operational leadership with a passion for leveraging technology, data, and innovative solutions to

Qualifications

• Bachelor's degree in a related field is required.
• 5–8 years of warehouse or logistics operations management experience.
• Experience with digital transformation, automation, or process improvement.
• Strong knowledge of WMS, data analytics, and operational tech.
• Lean/Six Sigma/Kaizen or CI exposure is advantageous.
• Proven leadership, project and stakeholder management skills.

Responsibilities

• Lead day-to-day warehouse operations to meet safety, quality, productivity and service KPIs.
• Manage inbound/outbound, inventory, and value-added services activities.
• Drive workforce planning and operational efficiency across the site.
• Identify and implement digital solutions to boost productivity and accuracy.
• Lead automation projects, dashboard development, RF solutions, and data analytics.
• Develop standardized SOPs and best practices; promote continuous improvement.
• Coach and develop managers, supervisors, and teams; report to senior leadership.

Skills

Operational leadership

WMS

Data analytics

Lean Six Sigma

Project management

Stakeholder management

Communication

Education

Bachelor's degree in Supply Chain Management

Tools

Robotics

Job description

Job Summary: We are seeking a highly driven Warehouse Operations Manager to lead warehouse operations while championing digitalization, innovation, and process standardization across the site. This role is responsible for ensuring operational excellence, productivity, safety, quality, and customer satisfaction while driving continuous improvement initiatives, technology adoption, and best practice implementation.

The ideal candidate combines strong operational leadership with a passion for leveraging technology, data, and innovative solutions to enhance warehouse performance and create scalable, standardized processes.

Key Responsibilities

Warehouse Operations Leadership

• Lead day-to-day warehouse operations, ensuring achievement of safety, quality, productivity, and service KPIs.
• Manage inbound, outbound, inventory management, and value-added services activities.
• Ensure compliance with customer requirements, company policies, and regulatory standards.
• Drive workforce planning, resource allocation, and operational efficiency.

Digitalization & Innovation

• Identify and implement digital solutions to improve warehouse productivity, visibility, and accuracy.
• Lead warehouse automation and technology projects, including WMS enhancements, dashboard development, robotics, RF solutions, and data analytics tools.
• Promote a culture of innovation by encouraging process improvement ideas and testing new technologies.
• Utilize data and operational insights to drive decision-making and business performance.
• Develop and implement standardized operating procedures and best practices across warehouse operations.
• Lead Lean, Six Sigma, and Continuous Improvement initiatives to eliminate waste and optimize processes.
• Establish governance and auditing mechanisms to ensure process compliance and sustainability.
• Drive operational excellence programs and knowledge-sharing across sites.

Stakeholder & Team Management

• Build strong relationships with customers, internal stakeholders, and cross-functional teams.
• Lead, coach, and develop warehouse managers, supervisors, and operational teams.
• Foster a high-performance culture focused on accountability, collaboration, and continuous learning.
• Present operational updates, project progress, and improvement opportunities to senior leadership.

Experience & Background

• Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business Administration, or a related field.
• Minimum 5-8 years of warehouse or logistics operations management experience.
• Proven experience leading digital transformation, automation, or process improvement initiatives.
• Strong knowledge of Warehouse Management Systems (WMS), data analytics, and operational technologies.
• Experience in Lean, Six Sigma, Kaizen, or other continuous improvement methodologies is an advantage.
• Strong leadership, project management, and stakeholder management skills.
• Excellent analytical, problem-solving, and communication abilities.
• Operational Excellence
• Digital Mindset
• Innovation Leadership
• Data-Driven Decision Making
• Change Management
• Customer Focus
• Strategic Thinking

Success Measures

• Achievement of warehouse productivity and service level targets.
• Successful implementation of digitalization and automation initiatives.
• Increased process standardization and compliance across operations.
• Reduction in operational waste, errors, and costs.
• Improved employee engagement and customer satisfaction.
• Sustainable continuous improvement culture and measurable business impact.