Waiter/Waitress/Server

Norma Resto Café; San Juan; On-site; PHP 156,000 - 246,000; Full time

Job summary

Norma Resto Café in the Philippines is seeking a friendly waiter/waitress to welcome guests, assist with seating, take orders, and provide menu information. You will contribute to a positive dining experience with accurate order taking and attentive service.

You will serve food and beverages, coordinate with the kitchen and bar, and ensure timely payments while upholding cleanliness and restaurant standards. Flexibility for weekends and holidays is expected.

Qualifications

• High school graduate or equivalent; hospitality-related education is an advantage.
• Previous waiter/waitress/server experience is preferred but not required.
• Excellent customer service and communication skills.
• Courteous, approachable, and professional demeanor.
• Able to work efficiently in a fast-paced restaurant environment.
• Flexible hours including weekends and holidays when required.
• Good teamwork and interpersonal skills.
• Physically capable of standing and walking for extended periods.
• Honest, reliable, responsible and punctual.

Responsibilities

• Welcome and greet guests in a friendly and professional manner.
• Assist guests to their tables and provide menus when necessary.
• Take accurate food and beverage orders and relay them properly to the kitchen or bar.
• Provide guests with accurate information about menu items, ingredients, promotions, and recommendations.
• Serve food and beverages promptly and according to restaurant standards.
• Check on guests regularly to ensure satisfaction and respond to their requests or concerns.
• Maintain proper table arrangement, cleanliness, and sanitation at all times.
• Clear and reset tables efficiently after guests leave.
• Process guest orders and payments accurately when required.
• Coordinate with the kitchen, bar, cashier, and other team members to ensure smooth service.
• Handle customer complaints politely and report serious concerns to the supervisor or manager.
• Follow proper food safety, hygiene, and sanitation procedures.
• Monitor dining areas and ensure that restaurant standards are consistently maintained.
• Assist with opening and closing duties, including cleaning and preparation of the dining area.
• Ensure all restaurant equipment, utensils, and service items are properly handled and maintained.
• Follow company policies, procedures, and service standards.
• Perform other duties as assigned by the supervisor or management.

Skills

Customer service

Communication

Teamwork

Interpersonal skills

Physical stamina

Punctuality

Education

High school diploma

Hospitality education (advantage)

Job description

Key Responsibilities

• Welcome and greet guests in a friendly and professional manner.

• Assist guests to their tables and provide menus when necessary.

• Take accurate food and beverage orders and relay them properly to the kitchen or bar.

• Provide guests with accurate information about menu items, ingredients, promotions, and recommendations.

• Serve food and beverages promptly and according to restaurant standards.

• Check on guests regularly to ensure satisfaction and respond to their requests or concerns.

• Maintain proper table arrangement, cleanliness, and sanitation at all times.

• Clear and reset tables efficiently after guests leave.

• Process guest orders and payments accurately when required.

• Coordinate with the kitchen, bar, cashier, and other team members to ensure smooth service.

• Handle customer complaints politely and report serious concerns to the supervisor or manager.

• Follow proper food safety, hygiene, and sanitation procedures.

• Monitor dining areas and ensure that restaurant standards are consistently maintained.

• Assist with opening and closing duties, including cleaning and preparation of the dining area.

• Ensure all restaurant equipment, utensils, and service items are properly handled and maintained.

• Follow company policies, procedures, and service standards.

• Perform other duties as assigned by the supervisor or management.

Qualifications

• High school graduate or equivalent; hospitality-related education is an advantage.

• Previous experience as a waiter/waitress/server is preferred but not required.

• Excellent customer service and communication skills.

• Must be courteous, approachable, and professional.

• Able to work efficiently in a fast-paced restaurant environment.

• Able to work flexible hours, weekends, and holidays when required.

• Good teamwork and interpersonal skills.

• Physically capable of standing and walking for extended periods.

• Honest, reliable, responsible, and punctual.