L2 Application Support

We Support Incorporated; Muntinlupa; On-site; PHP 420,000 - 720,000; Full time

Job summary

We Support Incorporated is seeking a skilled professional for Application Support and Production Support in Metro Manila. You will investigate incidents, perform root cause analysis, and document findings clearly to help technical and non-technical stakeholders.

This role requires strong SQL knowledge, experience with ITSM tools such as Jira or ServiceNow, basic scripting, and a good grasp of SDLC and incident management.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 2-4 years of experience in Application Support and Production Support.
• Strong analytical and problem-solving skills with ability to document findings clearly.
• Excellent communication to collaborate with both technical and non-technical stakeholders.
• Working knowledge of database concepts and query execution (e.g., SQL).
• Ability to analyze application logs and monitoring tools.
• Familiarity with ITSM tools (e.g., Jira, HDA, ServiceNow, or similar).
• Basic scripting or automation skills (e.g., PowerShell, Bash, or similar) are an advantage.
• Understanding of Software Development Lifecycle (SDLC).
• Knowledge of incident, problem, and change management processes.
• Ability to work effectively under pressure during major incidents or production issues.

Skills

Root cause analysis

Communication

SQL

Log analysis

SDLC

Incident management

Change management

Documentation

Pressure handling

Education

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field

Tools

Jira

ServiceNow

HDA

Job description

Qualifications:

• Education:
  
  
  
  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
  
  
  
  


• Work Experience:
  
  
  
  • 2-4 years of experience in Application Support and Production Support.
  
  
  
  

Skills & Competencies:

• Proven ability to perform root cause analysis and document findings clearly.


• Strong communication skills are essential for effective collaboration with both technical and non-technical stakeholders.


• Working knowledge of database concepts and query execution (e.g., SQL).


• Ability to analyze application logs and monitoring tools.


• Familiarity with ITSM tools (e.g., Jira, HDA, ServiceNow, or similar).


• Basic scripting or automation skills (e.g., PowerShell, Bash, or similar) are an advantage.


• Understanding of Software Development Lifecycle (SDLC).


• Knowledge of incident, problem, and change management processes.


• Ability to work effectively under pressure during major incidents or production issues.