VP, Executive Services & Global Admin Ops

JPMorganChase; Metro Manila; On-site; PHP 2,000,000 - 4,000,000; Full time

Job summary

J.P. Morgan’s Commercial & Investment Bank (CIB) CAO Administrative Enablement seeks a Vice President to lead executive services and administrative support across APAC and EMEA.

You will strengthen service delivery, build scalable processes, and partner with leaders to align coverage with business priorities. You will develop talent, drive operational projects, and foster a high-quality administrative experience while ensuring governance, risk controls, and consistent execution in a regulated

Qualifications

• 8 years of experience in administrative operations or HR processes.
• 3 years of senior leadership people management in a global org.
• Proven ability to lead change and improve processes.
• Experience using performance metrics to manage service delivery.
• Strong written and verbal communication with executive-ready updates.
• Ability to build relationships across teams and senior stakeholders.
• Problem-solving skills with root-cause analysis.
• Experience in client-facing, service delivery, or customer support.
• Ability to work in a highly controlled risk-focused environment.

Responsibilities

• Lead day-to-day administrative enablement operations across regions.
• Build and improve administrative enablement processes and operating routines to support efficient, consistent service delivery.
• Define and track performance metrics to monitor service quality, capacity, and operational outcomes.
• Manage performance processes, including goal setting, coaching, feedback, and compensation planning support in alignment with firm practices.
• Hire, onboard, train, and retain administrative talent; build succession plans and develop future leaders.
• Coach and mentor team members and people managers to strengthen capability, engagement, and continuous improvement.
• Partner with business leaders and key stakeholders to anticipate change, prioritize needs, and deliver scalable support solutions.
• Ensure compliance with policies and procedures through training, governance routines, and ongoing oversight.
• Strengthen the control environment by identifying risks, escalating issues appropriately, and driving remediation actions.
• Lead and contribute to projects that improve productivity, reduce bureaucracy, and optimize business processes.

Skills

Administrative operations

People management

Process improvement

Performance metrics

Communication

Stakeholder management

Problem solving

Client-facing service

Risk awareness

Job description

J.P. Morgan’s Commercial & Investment Bank (CIB) CAO Administrative Enablement seeks a Vice President to lead executive services and administrative support across APAC and EMEA.

You will strengthen service delivery, build scalable processes, and partner with leaders to align coverage with business priorities. You will develop talent, drive operational projects, and foster a high-quality administrative experience while ensuring governance, risk controls, and consistent execution in a regulated