VP, Global Exec Support & Administrative Enablement

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

JPMorganChase & Co. is seeking a Vice President – Executive Services and Administrative in CIB CAO - Administrative Enablement to lead an administrative support team across APAC and EMEA.

You will strengthen service delivery, build scalable processes, and partner with stakeholders to align coverage with business priorities while developing talent and driving efficiency. You will guide operational projects, ensure governance, and foster high-quality administrative support, with a focus on risk

Qualifications

• 8 years of experience in administrative operations, human resources, people management, or supporting employee lifecycle processes.
• 3 years of people management experience at a senior leadership level (Vice President or equivalent) within a global organization, including coaching, performance management, and talent development.
• Demonstrated ability to lead operational change and implement process improvements.
• Experience defining and using performance metrics to manage service delivery and outcomes.
• Strong written and verbal communication skills, including stakeholder updates and executive-ready summaries.
• Proven ability to build effective working relationships across teams and senior stakeholders.
• Demonstrated problem-solving skills, including root-cause analysis and structured decision-making.
• Experience in a client-facing, service delivery, or customer support environment.
• Ability to operate in a highly controlled environment with a focus on risk management and policy adherence.

Responsibilities

• Lead day-to-day operations for an administrative support team, ensuring appropriate coverage and alignment to business priorities across regions.
• Build and improve administrative enablement processes and operating routines to support efficient, consistent service delivery.
• Define and track performance metrics to monitor service quality, capacity, and operational outcomes.
• Manage performance processes, including goal setting, coaching, feedback, and compensation planning support in alignment with firm practices.
• Hire, onboard, train, and retain administrative talent; build succession plans and develop future leaders.
• Coach and mentor team members and people managers to strengthen capability, engagement, and continuous improvement.
• Partner with business leaders and key stakeholders to anticipate change, prioritize needs, and deliver scalable support solutions.
• Ensure compliance with policies and procedures through training, governance routines, and ongoing oversight.
• Strengthen the control environment by identifying risks, escalating issues appropriately, and driving remediation actions.
• Lead and contribute to projects that improve productivity, reduce bureaucracy, and optimize business processes.

Skills

Admin operations

People management

Change leadership

Performance metrics

Communication

Stakeholder management

Problem solving

Client-facing service

Risk awareness

Job description

JPMorganChase & Co. is seeking a Vice President – Executive Services and Administrative in CIB CAO - Administrative Enablement to lead an administrative support team across APAC and EMEA.

You will strengthen service delivery, build scalable processes, and partner with stakeholders to align coverage with business priorities while developing talent and driving efficiency. You will guide operational projects, ensure governance, and foster high-quality administrative support, with a focus on risk