Senior VoIP Engineer - Remote | Cloud & UC Expert

MicroSourcing; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Performance bonuses

Paid time‑off with cash conversion

Group life insurance

Job summary

MicroSourcing is seeking a VoIP Engineer to design, implement, and maintain VoIP and unified communications solutions remotely from the Philippines.

You will configure SIP, PBX, and call routing, monitor performance, and address call quality issues while integrating VoIP with CRM and collaboration tools. A strong background in VoIP protocols and PBX systems is essential for success in this role.

Qualifications

• Bachelor’s degree in IT, Computer Engineering, or related field.
• 3+ years in VoIP, telecom, or network engineering roles.
• Strong knowledge of VoIP protocols (SIP, RTP, H.323) and PBX systems (Asterisk, Cisco, Avaya).
• Experience troubleshooting VoIP and network issues.
• Understanding of TCP/IP, QoS, VLANs, routing, and switching.

Responsibilities

• Design, implement, and maintain VoIP and unified communications systems.
• Configure and support SIP, PBX, and call routing systems for reliable voice services.
• Monitor VoIP performance and troubleshoot call quality issues (latency, jitter, packet loss).
• Integrate VoIP systems with CRM, helpdesk, or collaboration tools.
• Collaborate with network and infrastructure teams to ensure seamless communication services.

Skills

VoIP protocols

PBX systems

Networking fundamentals

SIP/RTP knowledge

VoIP troubleshooting

Education

Bachelor’s degree in IT or Computer Engineering

Tools

Wireshark

Asterisk

Cisco/Avaya PBX

Job description

Discover your 100% YOU with MicroSourcing!

Position: VoIP Engineer

Location: Philippines

Work setup & shift: Remote

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a VoIP Engineer, you will:

Design, implement, and maintain VoIP and unified communications systems.

Configure and support SIP, PBX, and call routing systems to ensure reliable voice services.

Monitor VoIP performance, troubleshoot call quality issues (latency, jitter, packet loss), and optimize network performance.

Integrate VoIP systems with other platforms such as CRM, helpdesk, or collaboration tools.

Collaborate with network and infrastructure teams to ensure seamless communication services.

What You Need

Non-negotiables

Bachelor’s degree in Information Technology, Computer Engineering, or a related field

3+ years of experience in VoIP, telecommunications, or network engineering roles

Strong knowledge of VoIP protocols (SIP, RTP, H.323) and PBX systems (e.g., Asterisk, Cisco, Avaya)

Experience troubleshooting VoIP and network-related issues

Understanding of networking fundamentals (TCP/IP, QoS, VLANs, routing, and switching)

Preferred Skills/expertise

Experience with cloud-based VoIP solutions (e.g., Microsoft Teams, Zoom Phone, RingCentral)

Relevant certifications (e.g., CCNA, CCNP Collaboration, or equivalent)

Familiarity with network monitoring and packet analysis tools (e.g., Wireshark)

Knowledge of security practices for VoIP environments

Experience working in enterprise or service provider environments

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.