It Network Engineer - Pbx

Staff4Me; Compostela; On-site; PHP 380,000 - 540,000; Full time

Job summary

Staff4Me in Cebu City, Philippines is seeking an IT Network Engineer - PBX to configure and maintain PBX systems, manage user accounts, and design flows and call routing.

You will monitor performance, troubleshoot, document issues, and ensure SLA compliance while collaborating with Security, Compliance, and Engineering teams to implement new technologies.

Qualifications

• IT/CS related degree or certification.
• Knowledge of SIP/RTP/WebRTC for audio quality.
• Experience with Asterisk-based PBX systems.
• Familiarity with PBX configuration and integrations.

Responsibilities

• Configure and maintain PBX systems and related components.
• Design and implement flows, IVRs, and call routing.
• Monitor network performance and troubleshoot issues.
• Provide end-user technical support and documentation.
• Ensure SLA adherence and participate in backups/recovery drills.

Skills

SIP/RTP/WebRTC

PBX/Voice systems

Flows/IVR design

Scripting/APIs

Networking security basics

Wireshark analysis

Education

IT/CS degree or cert

Tools

Zoom Phone

Zoom Contact Center

Mitel

Asterisk (Vanilla)

Wireshark

Mikrotik

Tailscale

Netskope

SBC/Firewalls

Job description

IT Network Engineer - PBX

Company : Staff4me Job Type : Full Time Cebu City, Philippines

Job Description - IT Network Engineer - PBX

Description

• Perform configuration and maintenance of PBX Systems. Including installation and configuration of softphones, managing User Accounts, Creation/Deletion of Queues/Flows, DIDs/TFNs, Extensions, Voicemails etc.
• Carry out Flows/IVRs and Call Routing design and implementation.
• Monitor network performance.
• Troubleshoot Network Infrastructure issues.
• Provide technicalsupport to end users,resolving hardware and software issues efficiently.
• Diagnose problems, implement solutions,andescalateas necessary.
• Maintain documentation of common problems and solutions.
• Maintain service level agreements (SLA).
• Handleroutine system maintenance (network/software/PBX)
• Participate in backup testing, business continuity, and recovery drills.
• Log ticket issues and documentrelevant information tocome up witha resolution.
• Work with Security and Compliance to ensure IT infrastructurecompliance with organizational policies, procedures,andindustry standards.
• Collaborate with other teams – Corporate Connectivity,Managed Services, Engineering, Security,and Compliance
• Helpidentifyopportunities for process improvement, recommendations,upgrades,ornew technologies
• Able to stay current with industrytrends and best practices to enhance operational efficiency

Requirements

• IT / Computer Science-related degree or certification.
• Knowledge in SIP, RTP and WebRTC, including voice codecs to optimize audio quality.
• Knowledge in Zoom Phone and Zoom Contact Center, Mitel, Vanilla Asterisk and other Asterisk based PBX Systems.
• Proficient in configuring, Flows, Routing, Integrations etc. This includes scripting and APIs.
• Knowledge of SBC, MBG, and firewalls to secure voice networks, with a strong understanding of LAN/WAN routing and VLANs.
• KnowledgeinMikrotik,Tailscaleand Netskope is a plus.
• Able to use Wireshark or other network packet tracer to diagnose call drops and SIP messages.
• Strong problem-solving and analytical abilities.
• Communication skills (technical and non-technical audiences).
• Time management and ability to prioritize tasks.
• Team collaboration and customer service orientation.
• Adaptability and willingness to learnnew technologies.
• Attention to detail and documentation practices