Voicebot Product Lead - Dialogflow & AI Solutions

Home Credit; Taguig; On-site; PHP 2,000,000 - 3,400,000; Full time

Benefits offered by this job

HMO on Day 1

Dependent coverage on HMO

Wellness leaves and birthday leave

Internal career mobility

Learning opportunities

Up to 20% bonus

Job summary

Home Credit Philippines seeks an AI Product Manager to lead the strategic development, deployment, and ownership of voicebot solutions across the organization. You will define the product vision, own the roadmap, and guide end-to-end delivery from ideation to deployment.

The role requires deep knowledge of ML/NLP, experience with Dialogflow, and collaboration with operations, CRM, and customer experience teams.

Qualifications

• 5-10 years of AI/related experience.
• Working knowledge of ML, DL, and NLP.
• Understanding of data processing, model development, and deployment (MLOps).
• Familiarity with cloud platforms and related certifications preferred.

Responsibilities

• Define the product vision and roadmap for voicebot solutions.
• Lead end-to-end delivery from ideation to deployment and optimization.
• Provide hands-on guidance on Dialogflow CX/NLU configurations, intents, entities, and fulfillment logic.
• Collaborate with operations, collections, CRM, and customer experience teams.
• Manage a cross-functional team of AI specialists, data scientists, and QA engineers.

Skills

AI/ML concepts

NLP

MLOps

Dialogflow

Project scoping

Stakeholder management

Education

Azure Fundamentals (AZ-900)

Azure AI Fundamentals (AI-900)

Azure Data Fundamentals (DP-900)

Tools

Dialogflow CX/NLU

Cloud platforms (Azure/AWS/GCP)

Job description

Home Credit Philippines seeks an AI Product Manager to lead the strategic development, deployment, and ownership of voicebot solutions across the organization. You will define the product vision, own the roadmap, and guide end-to-end delivery from ideation to deployment.

The role requires deep knowledge of ML/NLP, experience with Dialogflow, and collaboration with operations, CRM, and customer experience teams.