AI Product Manager

Home Credit Philippines; Taguig; Hybrid; PHP 2,009,000 - 2,678,000; Full time

Benefits offered by this job

Hybrid Work Set Up

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1 and dependents coverage

Access to mental health and wellness

Wellness Leaves and Birthday Leave

Internal career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking an AI Product Manager - VoiceBOTs to lead strategy, development, and ownership of conversational AI voicebot solutions across the organization. The role drives vision, roadmaps, and successful delivery with a strong emphasis on Dialogflow-based implementations.

You will oversee end-to-end delivery, guide Dialogflow CX/NLU configurations, and collaborate with operations, CRM, and customer experience teams to translate requirements into measurable outcomes.

Qualifications

• 3+ years of AI-related experience
• Knowledge of ML, DL, NLP
• Understanding of AI/ML concepts, data processing, model development and deployment (MLOps)
• Familiar with cloud platforms and data architectures; Azure certifications preferred
• Demonstrated ability to define project scope, objectives, and success metrics

Responsibilities

• Define and own the product vision and roadmap for voicebot solutions using Google Dialogflow
• Lead end-to-end delivery of voicebot products, from ideation to deployment and optimization
• Provide hands-on guidance on Dialogflow CX/NLU configurations, intents, entities, and fulfillment logic
• Work closely with operations, collections, CRM, and customer experience teams to gather requirements and feedback
• Manage a cross-functional team of AI specialists, data scientists, and QA engineers

Skills

AI/ML concepts

NLP methodologies

MLOps

Data processing

Model deployment

Education

Azure Fundamentals (AZ-900)

Azure AI Fundamentals (AI-900)

Azure Data Fundamentals (DP-900)

Tools

Azure

AWS

GCP

Job description

About The Job

The AI Product Manager - VoiceBOTs plays an organization-wide leadership role in the strategic development, deployment, and ownership of conversational AI solutions, specifically voicebots, across Home Credit Philippines.

What You Will Do

• Product Strategy & Roadmap
  • Define and own the product vision and roadmap for voicebot solutions using Google Dialogflow.
• VoiceBOT Ownership & Delivery
  • Lead end-to-end delivery of voicebot products, from ideation to deployment and optimization.
• Technical Oversight
  • Provide hands-on guidance on Dialogflow CX/NLU configurations, intents, entities, and fulfillment logic.
• Stakeholder Engagement
  • Work closely with operations, collections, CRM, and customer experience teams to gather requirements and feedback.
• Team Leadership & Collaboration
  • Manage a cross-functional team of AI specialists, data scientists, and QA engineers.

What You Should Have

• Has more than 3 years of work experience related to AI field
• Working knowledge of machine learning, deep learning, and NLP methodologies.
• Solid understanding of AI/ML concepts, including data processing, model development, and deployment (MLOps).
• Familiarity with cloud platforms (Azure, AWS,or GCP) and data architectures. Preferred: Fundamental-level Microsoft Azure certifications such as Azure Fundamentals (AZ-900), Azure AI Fundamentals (AI-900), or Azure Data Fundamentals (DP-900).
• Demonstrated ability to define project scope, objectives, and success metrics.

Job Perks You'll Enjoy

• Hybrid Work Set Up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation.

Here, there are #NoSmallRoles and #EveryoneisImportant.