AI Product Manager

PM Consulting; Metro Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

PM Consulting in Metro Manila is seeking an experienced AI Product Manager to lead the voice bot platform for collections and optimize AI-driven customer interactions in lending workflows.

You will guide strategy, coordinate Data Science and ML teams, and drive improvements in recovery rates and customer experience while managing 3–5 direct reports.

Qualifications

• 5–8+ years in Product Management or AI Product roles.
• Experience with conversational AI/voice bot systems.
• Fintech, lending, banking, or collections domain preferred.
• Experience collaborating with Data Science / ML teams.
• Proven cross-functional team leadership and stakeholder management.
• Exposure to contact center or CX automation is advantageous.

Responsibilities

• Own end-to-end product lifecycle for the voice bot platform for collections.
• Define product roadmap aligned with recovery and efficiency goals.
• Lead design and optimization of conversational AI flows.
• Improve customer engagement, call containment, and repayment conversion.
• Collaborate with Data Science and ML teams to improve models and intent.
• Manage a team of 3–5 direct reports.
• Translate business requirements into AI/ML features.
• Work with Collections, Risk, and Operations leadership.
• Run experiments (A/B testing, call flow optimization, performance tuning).
• Ensure scalability, compliance, and quality of customer experience.

Skills

AI product management

Conversational AI

Voice bot

Cross-functional leadership

Stakeholder management

Data Science collaboration

Tools

AWS Lex

Dialogflow

Azure AI

Job description

We are looking for an experienced AI Product Manager to lead the development and optimization of a voice bot platform focused on collections automation. The role will drive product strategy, execution, and continuous improvement of AI-driven customer interaction systems aimed at improving recovery rates and customer experience in the lending lifecycle.

This role will manage a cross-functional team composed of Data Scientists, ML Engineers, and QA specialists, and will work closely with executive stakeholders in Collections and Risk functions.

Key Responsibilities:

• Own the end-to-end product lifecycle of the voice bot platform for collections
• Define product roadmap aligned with business recovery and efficiency goals
• Lead design and optimization of conversational AI flows (voice, IVR, NLP systems)
• Improve customer engagement, call containment, and repayment conversion rates
• Collaborate with Data Science and ML teams to improve model accuracy and intent recognition
• Manage a team of 3–5 direct reports
• Translate business requirements into AI/ML product features
• Work closely with Collections, Risk, and Operations leadership
• Run experiments (A/B testing, call flow optimization, performance tuning)
• Ensure system scalability, compliance, and customer experience quality

Key Requirements:

• 5–8+ years in Product Management or AI Product roles
• Strong experience in conversational AI / voice bot / chatbot systems
• Background in fintech, lending, banking, or collections domain preferred
• Experience working with Data Science / Machine Learning teams
• Proven experience managing cross-functional teams
• Strong stakeholder management with executive-level exposure
• Experience in contact center or CX automation is a strong advantage
• Understanding of speech recognition, NLP, or IVR systems

Nice to Have:

• Experience in collections automation or credit risk systems
• Exposure to AWS Lex, Google Dialogflow, Azure AI, or similar platforms
• Experience in Southeast Asia fintech ecosystem
• Background in scaling AI-driven customer service platforms