Hybrid AI Voicebot Product Manager

Home Credit Philippines; Taguig; Hybrid; PHP 2,009,000 - 2,678,000; Full time

Benefits offered by this job

Hybrid Work Set Up

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1 and dependents coverage

Access to mental health and wellness

Wellness Leaves and Birthday Leave

Internal career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking an AI Product Manager - VoiceBOTs to lead strategy, development, and ownership of conversational AI voicebot solutions across the organization. The role drives vision, roadmaps, and successful delivery with a strong emphasis on Dialogflow-based implementations.

You will oversee end-to-end delivery, guide Dialogflow CX/NLU configurations, and collaborate with operations, CRM, and customer experience teams to translate requirements into measurable outcomes.

Qualifications

• 3+ years of AI-related experience
• Knowledge of ML, DL, NLP
• Understanding of AI/ML concepts, data processing, model development and deployment (MLOps)
• Familiar with cloud platforms and data architectures; Azure certifications preferred
• Demonstrated ability to define project scope, objectives, and success metrics

Responsibilities

• Define and own the product vision and roadmap for voicebot solutions using Google Dialogflow
• Lead end-to-end delivery of voicebot products, from ideation to deployment and optimization
• Provide hands-on guidance on Dialogflow CX/NLU configurations, intents, entities, and fulfillment logic
• Work closely with operations, collections, CRM, and customer experience teams to gather requirements and feedback
• Manage a cross-functional team of AI specialists, data scientists, and QA engineers

Skills

AI/ML concepts

NLP methodologies

MLOps

Data processing

Model deployment

Education

Azure Fundamentals (AZ-900)

Azure AI Fundamentals (AI-900)

Azure Data Fundamentals (DP-900)

Tools

Azure

AWS

GCP

Job description

Home Credit Philippines is seeking an AI Product Manager - VoiceBOTs to lead strategy, development, and ownership of conversational AI voicebot solutions across the organization. The role drives vision, roadmaps, and successful delivery with a strong emphasis on Dialogflow-based implementations.

You will oversee end-to-end delivery, guide Dialogflow CX/NLU configurations, and collaborate with operations, CRM, and customer experience teams to translate requirements into measurable outcomes.