Voice Infrastructure Lead — Avaya & Genesys (L2/L3)
TASQ Staffing Solutions
14 days+
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Benefits offered by this job
Job summary
A staffing solutions company is hiring a Technology Analyst – Voice Infrastructure Specialist (IT Assistant Manager) in Taguig. The role requires hands-on experience with Avaya Aura and Genesys Cloud, proficiency in telephony protocols, and a Bachelor's degree in a related field. Responsibilities include providing support for voice platforms, monitoring infrastructure, and managing incidents. Benefits include HMO for employee and dependents, quarterly bonuses, and career development opportunities.
Qualifications
- At least 5–8 years of working experience in IT, with a focus on voice infrastructure.
- Must be amenable to working in shifting schedules.
- Must be able to work on-site at BGC Taguig US shifts.
Responsibilities
- Provide L2/L3 support for Avaya Aura and Genesys Cloud CX platforms.
- Perform daily monitoring, health checks, and preventive maintenance of voice infrastructure.
- Manage incidents, service requests, and change tickets using ITSM tools.
- Collaborate with telecom vendors and internal teams for issue resolution.
- Configure and optimize call flows and contact center functionalities.
Skills
Hands-on experience with Avaya Aura components
Proficiency in Genesys Cloud administration
Strong understanding of SIP, VoIP, and telephony protocols
Familiarity with call recording systems
Experience in cloud migration projects
Basic scripting or automation skills
Education
Bachelor's degree in computer science, IT, Engineering, or a related field
Job description
A staffing solutions company is hiring a Technology Analyst – Voice Infrastructure Specialist (IT Assistant Manager) in Taguig. The role requires hands-on experience with Avaya Aura and Genesys Cloud, proficiency in telephony protocols, and a Bachelor's degree in a related field. Responsibilities include providing support for voice platforms, monitoring infrastructure, and managing incidents. Benefits include HMO for employee and dependents, quarterly bonuses, and career development opportunities.
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