Voice Infra IT Lead — Avaya/Genesys, Cloud Ready, Bonus

TASQ Staffing Solutions; Taguig; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Job summary

A leading staffing solutions firm in Metro Manila is looking for an experienced IT Assistant Manager - Technology Analyst for Voice Infrastructure. The role entails performing health checks, managing incidents, and collaborating with telecom vendors to optimize voice infrastructure. Candidates should have hands-on experience with Avaya Aura components and proficiency in Genesys Cloud CX. Additionally, knowledge of SIP and VoIP protocols, along with basic scripting skills, is preferred. Competitive benefits include a health plan and quarterly performance bonuses.

Qualifications

• Hands-on experience with Avaya Aura components is required.
• Proficiency in Genesys Cloud CX administration is required.
• Strong understanding of SIP, VoIP, and telephony protocols is required.

Responsibilities

• Perform daily monitoring and preventive maintenance of voice infrastructure.
• Manage incidents and service requests using ITSM tools.
• Collaborate with vendors for issue resolution.

Skills

Avaya Aura components: CM, SM, SBC, AEP, SMGR, CMS, AES

Genesys Cloud CX administration

SIP, VoIP, telephony protocols

Reporting dashboards and analytics tools

Tools

ITSM tools

CRM platforms

Python

PowerShell

Job description

A leading staffing solutions firm in Metro Manila is looking for an experienced IT Assistant Manager - Technology Analyst for Voice Infrastructure. The role entails performing health checks, managing incidents, and collaborating with telecom vendors to optimize voice infrastructure. Candidates should have hands-on experience with Avaya Aura components and proficiency in Genesys Cloud CX. Additionally, knowledge of SIP and VoIP protocols, along with basic scripting skills, is preferred. Competitive benefits include a health plan and quarterly performance bonuses.