Senior Engineer, Enterprise Voice & AV — Cloud Migrations

ICAP; Manila; Hybrid; PHP 1,339,000 - 2,009,000; Full time

Job summary

TP ICAP in Manila is seeking a Senior Engineer – Enterprise Voice and AV to ensure reliability, performance, and scalability of our global Unified Communications and voice infrastructure. You will lead migration projects, including AudioCodes SBCs to AWS and legacy Cisco gateways replacement, while driving AI-powered analytics for voice operations and global support.

The role requires expertise in AudioCodes SBCs, SIP trunking, and Microsoft Teams Direct Routing, with a focus on delivering

Qualifications

• Extensive knowledge of enterprise voice technologies, Unified Communications and Trader Voice.
• Deep expertise in AudioCodes SBCs (configuration, migration and cloud deployment) and SIP trunking configuration and best practice.
• Hands-on experience with AudioCodes SBC implementation on premise and in AWS.
• Solid understanding of LAN/WAN networking and IP telephony operations.
• Proven experience with Microsoft Teams Direct Routing and enterprise voice integration.
• Proficiency in scripting languages (PowerShell, Python, Bash) for automation and orchestration applied to network/voice analytics.

Responsibilities

• Design, implement, and support enterprise voice solutions with a strong focus on AudioCodes SBCs, Cisco CUBEs, and cloud migration.
• Technical Lead for voice projects such as migrating AudioCodes SBCs to AWS Cloud or migrating Cisco legacy gateways to AudioCodes SBCs.
• Provide advanced troubleshooting for voice/video/IPTV services, including Cisco IP phones, Teams Direct Routing, and Microsoft Teams Rooms
• Develop and maintain automation scripts (PowerShell, Python, or similar) for: SBC configuration and provisioning. Monitoring and alerting workflows. Bulk migration tasks and operational efficiency.
• Maintain proactive monitoring frameworks to ensure high availability and reliability.
• Act as L2/L3 escalation point for complex voice/ AV / MTR issues.
• Ensure compliance with TP ICAP’s Permit to Operate and Change Control processes.
• Collaborate with internal teams across all global regions to fix issues and enhance services

Skills

Enterprise voice

Unified Communications

Scripting for automation

Global support experience

Education

CCNP or CCVP

Tools

AudioCodes SBCs

SIP trunking

Microsoft Teams Direct Routing

Cisco CUBEs

Teams Rooms / AV gear

Job description

TP ICAP in Manila is seeking a Senior Engineer – Enterprise Voice and AV to ensure reliability, performance, and scalability of our global Unified Communications and voice infrastructure. You will lead migration projects, including AudioCodes SBCs to AWS and legacy Cisco gateways replacement, while driving AI-powered analytics for voice operations and global support.

The role requires expertise in AudioCodes SBCs, SIP trunking, and Microsoft Teams Direct Routing, with a focus on delivering