Senior IT Voice Engineer – Genesys & VOIP

R1 RCM PHILIPPINES, INC.; Pateros; On-site; PHP 480,000 - 960,000; Full time

Benefits offered by this job

HMO Medical Plan

Life Insurance

Paid Time Off

Sick Leave Conversion

Night Differential

Employee Referral Program

Statutory Benefits

Job summary

R1 RCM Philippines, Inc. is seeking an IT Voice Engineer to provide daily support and maintenance for Genesys PureCloud and related voice technologies.

The role involves migration and implementation tasks, documentation creation, and hands-on SIP IP phone troubleshooting within a healthcare environment. The ideal candidate has 2+ years in IT Voice, practical knowledge of call flows, and experience with SIP trunking; strong communication with vendors is beneficial.

Qualifications

• Hands-on troubleshooting of Genesys on-premise and PureCloud
• Experience with migration/implementation of Genesys PureCloud is a plus
• Knowledge of call flows, inbound/outbound campaigns, call recordings and monitoring

Responsibilities

• Day-to-day support and maintenance of Genesys PureCloud and Interactive Intelligence technology
• Migration and implementation of Genesys PureCloud solutions
• Create documentation and knowledge bases
• Install and perform basic troubleshooting of SIP IP phones
• Manage incidents and requests based on priority and urgency
• Regularly review the platform to ensure optimal performance and user satisfaction

Skills

Genesys PureCloud

SIP Troubleshooting

Call Flows & Campaigns

Log Reading & Debugging

Vendor Communication

Education

Any computer-related course graduate

Tools

Genesys On-Premise Tools

SIP Trunking Tools

Job description

R1 RCM Philippines, Inc. is seeking an IT Voice Engineer to provide daily support and maintenance for Genesys PureCloud and related voice technologies.

The role involves migration and implementation tasks, documentation creation, and hands-on SIP IP phone troubleshooting within a healthcare environment. The ideal candidate has 2+ years in IT Voice, practical knowledge of call flows, and experience with SIP trunking; strong communication with vendors is beneficial.