Voice AI & CRM Automation Developer

SMA Support Services; Quezon City; Remote; PHP 508,000 - 608,000; Full time

Benefits offered by this job

Work-from-home setup

HMO

13th-month pay

Training paid

Job summary

SMA Support Services in the Philippines is seeking a qualified professional to design and maintain Voice AI solutions within GoHighLevel (GHL) and other AI platforms. You will develop conversational agents for lead qualification, appointment setting, and follow-ups while integrating GHL with external systems via APIs and automation tools.

Responsibilities include configuring workflows, managing telephony, and building reporting to optimize performance.

Qualifications

• 2+ years with GoHighLevel, CRM automation, and related automation platforms.
• Hands-on experience configuring GoHighLevel workflows, triggers, pipelines, calendars, opportunities, and CRM automations.
• Experience building or managing Voice AI, conversational AI, or automated phone systems.
• Strong understanding of prompt engineering and conversational flow design.
• Experience with REST APIs, webhooks, JSON, OAuth, and third-party integrations.
• Familiarity with Zapier, Make, or n8n.
• Knowledge of Twilio, LeadConnector, SIP/VoIP, or cloud telephony concepts preferred.
• Experience integrating AI services like OpenAI; portfolio in GHL/Voice AI a plus.
• Ability to analyze transcripts, metrics, and optimize Voice AI performance.
• Strong troubleshooting across GHL, APIs, workflows, telephony, and external systems.
• Basic knowledge of JavaScript/TypeScript, Node.js for custom integrations.

Responsibilities

• Design, build, configure, and maintain Voice AI solutions in GHL or AI platforms.
• Develop conversational AI agents for lead qualification, appointment setting, follow-ups, and routing.
• Create AI prompts, conversation flows, and escalation paths for natural interactions.
• Configure GHL Workflows, Automations, Triggers, Pipelines, Calendars, and CRM integrations.
• Integrate GHL with external platforms via APIs, webhooks, Zapier, Make, and custom integrations.
• Manage telephony configurations, numbers, routing, and Twilio/LeadConnector services.
• Build workflows updating CRM records from call outcomes with notes and statuses.
• Integrate Voice AI with internal/external systems for data transfer.
• Develop reporting/monitoring for Voice AI metrics like call volume and conversion rate.
• Review transcripts to improve AI responses and reduce latency.
• Troubleshoot Voice AI, workflows, API, webhook, and telephony issues.
• Document configurations, workflows, prompts, and procedures.
• Collaborate with Operations, Sales, Marketing, Technology to translate requirements.
• Evaluate new GHL/Voice AI capabilities and recommend improvements.

Skills

GoHighLevel

CRM automation

Conversational AI

Automation platforms

REST APIs

Webhooks

JSON

OAuth/API authentication

Zapier

Make

n8n

Twilio/LeadConnector

SIP/VoIP

Cloud telephony

OpenAI/LLM

JavaScript/TypeScript

Node.js

Documentation

Problem-solving

Tools

Twilio

LeadConnector

Zapier

Make

n8n

OAuth

Job description

Build your career with SMA Support Services!

We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing.

We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients.

Ready to grow your career in a supportive, international environment?

Qualifications

• 2+ years of experience working with GoHighLevel, CRM automation, conversational AI, or related automation platforms.
• Hands‑on experience configuring GoHighLevel workflows, triggers, pipelines, calendars, opportunities, custom fields, and CRM automations.
• Experience building or managing Voice AI, conversational AI, AI calling agents, or automated phone systems.
• Strong understanding of prompt engineering and conversational flow design, including qualification logic, objection handling, fallback responses, and human escalation.
• Experience working with REST APIs, webhooks, JSON, OAuth/API authentication, and third‑party integrations.
• Familiarity with automation platforms such as Zapier, Make, or n8n.
• Working knowledge of Twilio, LeadConnector, SIP/VoIP, or cloud telephony concepts is highly preferred.
• Experience integrating AI services such as OpenAI or similar LLM‑based platforms is an advantage.
• Ability to analyze call transcripts, conversion metrics, and workflow performance to continuously improve Voice AI effectiveness.
• Strong troubleshooting skills with the ability to diagnose issues across GHL, APIs, workflows, telephony, and external systems.
• Basic knowledge of JavaScript/TypeScript, Node.js, or another scripting language is highly preferred for custom integrations and advanced automation.
• Strong documentation, communication, and problem‑solving skills.
• Ability to work independently, manage multiple automation initiatives, and translate business processes into reliable technical solutions.
• Having a portfolio in GHL/Voice AI is a plus.

Primary Task

• Design, build, configure, and maintain Voice AI solutions within GoHighLevel (GHL) or AI Voice Platform for inbound and outbound calling workflows.
• Develop conversational AI agents capable of handling lead qualification, appointment setting, follow‑ups, customer inquiries, call routing, and reactivation campaigns, etc.
• Create and optimize AI prompts, conversation flows, objection‑handling logic, qualification criteria, and escalation paths to ensure natural and effective customer interactions.
• Configure and maintain GHL Workflows, Automations, Triggers, Pipelines, Opportunities, Calendars, Forms, Custom Fields, and CRM integrations supporting Voice AI operations.
• Integrate GHL with external platforms and services through APIs, webhooks, Zapier, Make, n8n, and custom integrations when required.
• Manage telephony configurations, including phone numbers, call routing, inbound/outbound calling, forwarding, voicemail handling, and related Twilio/LeadConnector services.
• Build automated workflows that update CRM records based on call outcomes, including disposition, lead status, appointment status, notes, tags, and follow‑up activities.
• Integrate Voice AI with internal and external systems to ensure accurate transfer of lead, customer, appointment, and call data.
• Develop reporting and monitoring solutions for key Voice AI metrics such as call volume, answer rate, appointment conversion rate, qualification rate, transfer rate, call duration, outcomes, and cost per call.
• Review call transcripts and recordings to identify opportunities to improve AI responses, latency, conversational accuracy, objection handling, and conversion performance.
• Troubleshoot Voice AI, workflow, API, webhook, CRM synchronization, and telephony issues.
• Implement safeguards for data privacy, access control, call consent, recording requirements, and secure handling of customer information.
• Document technical configurations, workflows, integrations, AI prompts, and troubleshooting procedures.
• Collaborate with Operations, Sales, Marketing, Technology, and other stakeholders to translate business requirements into scalable GHL Voice AI solutions.
• Continuously evaluate new GHL, Voice AI, and conversational AI capabilities and recommend improvements that increase automation, speed‑to‑lead, coverage, and operational efficiency.

Offer

• Project‑based employment
• Work‑from‑home setup
• Salary offer is at 50,000 gross
• Pay begins on day 1 of training
• Government‑mandated benefits, 13th‑month pay
• HMO
• Based on performance, the employee may be absorbed to a regular position and will be entitled to benefits such as:
  • Memorial Plan, and other benefits
  • Paid Leaves
  • Attendance and performance‑based incentives