Visa & Immigration Client Care Specialist

JRC VISA CONSULTANCY and IMMIGRATION SERVICES; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

JRC VISA CONSULTANCY and IMMIGRATION SERVICES in Cebu City is seeking a dedicated Client Care professional to join our growing team. This full-time role will be the main contact for clients seeking visa and immigration assistance, ensuring queries are resolved promptly and professionally.

You will handle inquiries via phone and email, provide accurate information on applications and procedures, guide clients through documentation, and maintain detailed records to support timely follow-up and

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service, ideally call centre or professional services.
• Clear telephone etiquette and ability to build rapport with clients.
• Proficiency with computers, databases and email/CRM systems.
• Excellent attention to detail and accuracy in documentation.
• Fluency in English; additional languages are a plus.
• Ability to multitask and handle multiple inquiries.

Responsibilities

• Handle client enquiries via phone, email and other channels professionally.
• Provide accurate visa and immigration information to clients.
• Assist clients with visa applications and required documentation.
• Process client requests and follow up on outstanding matters.
• Maintain detailed client interaction records in company systems.
• Liaise with internal teams to resolve issues and elevate concerns.
• Support preparation of client documentation and ensure compliance with requirements.
• Respond to client complaints professionally and work toward resolutions.
• Contribute to a positive client experience with high‑quality service.
• Aim to meet/exceed KPIs such as call handling time and satisfaction scores.

Skills

Strong communication

Customer service

Telephone etiquette

Computer systems

Attention to detail

English fluency

Adaptability

Job description

JRC VISA CONSULTANCY and IMMIGRATION SERVICES in Cebu City is seeking a dedicated Client Care professional to join our growing team. This full-time role will be the main contact for clients seeking visa and immigration assistance, ensuring queries are resolved promptly and professionally.

You will handle inquiries via phone and email, provide accurate information on applications and procedures, guide clients through documentation, and maintain detailed records to support timely follow-up and