Virtual Visit Facilitator (CSR)

JetSon Manpower Agency; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing agency in healthcare is seeking a professional to facilitate virtual visits between patients and healthcare providers in Taguig, Philippines. The ideal candidate should have a diploma in Health Administration and at least 2 years of experience in healthcare customer service. Excellent English communication skills, customer service orientation, and familiarity with EPIC and MS Office are required. This role involves managing appointments and assisting patients through virtual platforms.

Qualifications

• At least 2 years of experience in a customer service role, preferably in healthcare.
• Strong interpersonal skills and a customer-centric approach.

Responsibilities

• Facilitate virtual visits between patients and healthcare providers, ensuring a smooth experience.
• Manage scheduling and coordination of appointments, prioritizing patient needs.
• Assist patients in navigating virtual visit platforms and resolving technical issues.
• Maintain accurate records of virtual interactions and follow up on patient satisfaction.
• Serve as a point of contact for inquiries related to virtual visit procedures.

Skills

Proficiency in English language

Excellent customer service

Organizational skills

Strong interpersonal skills

Education

Diploma in Health Administration or relevant field

Tools

EPIC tool

MS Office

Job description

• Facilitate virtual visits between patients and healthcare providers, ensuring a smooth experience.
• Manage scheduling and coordination of appointments, prioritizing patient needs.
• Assist patients in navigating virtual visit platforms and resolving technical issues.
• Maintain accurate records of virtual interactions and follow up on patient satisfaction.
• Serve as a point of contact for inquiries related to virtual visit procedures.

Requirements

• Educational Qualifications: Diploma in Health Administration or relevant field.
• Experience Level: At least 2 years of experience in a customer service role, preferably in healthcare.
• Skills and Competencies: Proficiency in English language and communication.
• Skills and Competencies: Excellent customer service and organizational skills.
• Skills and Competencies: Familiarity with EPIC tool and MS Office.
• Qualities and Traits: Strong interpersonal skills and a customer‑centric approach.