Virtual Patient Scheduler (CSR)

JetSon Manpower Agency; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Life Insurance

HMO

Job summary

A staffing agency is seeking a Customer Service Representative based in Taguig. This role involves delivering a professional virtual healthcare experience, ensuring insurance verification, and scheduling. Candidates must have at least 2 years of healthcare customer service experience, preferably in a BPO setting, along with advanced English communication skills. A performance bonus and health insurance are included in the benefits.

Qualifications

• At least 2 years of experience in healthcare customer service, preferably in a BPO setting.
• At least 1 year experience in using EPIC Tool for Patient Scheduling.
• Experience in patient registration.

Responsibilities

• Deliver a seamless, professional healthcare experience.
• Ensure accurate insurance verification and payment processing.
• Schedule appointments effectively through client systems.

Skills

Healthcare customer service

Advanced English communication skills

Effective communication

Problem solving

Interpersonal skills

Education

High/Senior High School

Tools

EPIC Tool for Patient Scheduling

Job description

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

The Customer Service Representative (CSR) is responsible for delivering a seamless, professional, and patient-centered virtual healthcare experience by facilitating all stages of a virtual visit—from pre-visit preparations to post-visit support. This role ensures accurate insurance verification, efficient payment processing, and effective scheduling through the client’s systems.

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Non-Negotiable Requirements

• At least 2 years of experience in healthcare customer service, preferably in a BPO setting.
• At least 1 year experience in using EPIC Tool for Patient Scheduling
• With experience in patient registration
• Advanced English communication skills

Effective interpersonal effective communications Cultural competence English Language Customer Service Problem Solving People Skills