Virtual Care Concierge & Billing Specialist

JetSon Manpower Agency; Taguig; Remote; PHP 279,000 - 390,600; Full time

Job summary

A staffing agency is looking for a Customer Service Representative to provide support in virtual healthcare. Responsibilities include managing patient records, conducting insurance verification, and ensuring a seamless experience during all stages of virtual visits. Candidates should have at least 1-3 years of experience in healthcare customer service, strong communication skills, and the ability to multitask effectively.

Qualifications

• 1-3 years of experience in healthcare customer service, preferably in a BPO setting.
• Familiarity with insurance verification tools.
• Ability to learn new systems quickly.

Responsibilities

• Facilitate all stages of a virtual healthcare experience.
• Conduct insurance verification and process payments.
• Provide support during virtual appointments.

Skills

Healthcare customer service experience

Communication skills

Problem-solving skills

Multitasking ability

Basic math skills

Tools

EPIC

Power BI

MS Office

Job description

A staffing agency is looking for a Customer Service Representative to provide support in virtual healthcare. Responsibilities include managing patient records, conducting insurance verification, and ensuring a seamless experience during all stages of virtual visits. Candidates should have at least 1-3 years of experience in healthcare customer service, strong communication skills, and the ability to multitask effectively.