Virtual Safety Coordinator

Bon Secours; Taguig; Hybrid; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Comprehensive health coverage (HMO)

Retirement plan

Group life and accident insurance

Work From Home allowance

Connectivity allowance

Wellness allowance

Role-specific allowances

Paid vacation and sick leave

SSS/PhilHealth/Pag-IBIG contributions

Flexible hybrid/onsite/remote model

Career development programs

Job summary

Bon Secours Mercy Health in the Philippines seeks a Virtual Safety Coordinator to oversee the Virtual Safety Companion workflow and remote patient monitoring. You will triage, assign monitoring duties, and coordinate with IT/biomed teams to resolve issues while ensuring timely patient coverage and escalation management.

You will collaborate with bedside nursing, clinical leadership, and operations to maintain safe, high-quality virtual observation services, with a 40-hour work week and a 7pm–4am

Qualifications

• Bachelor’s degree in business, healthcare or related field is required.
• 2 years of direct customer experience is required.
• 2 years of clinical experience is required.
• Healthcare/BPO/Shared Services experience is preferred.

Responsibilities

• Admit new patients into Virtual Safety Companion service and triage to ensure real-time monitoring stability.
• Balance assignments among virtual safety companions to maintain continuity of care.
• Confirm patient connections to monitoring technology and troubleshoot connectivity with IT/biomed as needed.
• Serve as liaison among virtual safety companions, bedside nursing, and operations for timely communication.
• Oversee escalation management and coordinate with clinical teams for rapid interventions.

Skills

Medical terminology

Digital literacy

Cybersecurity awareness

Team coordination

Customer service

Multitasking

Education

Bachelor’s degree in business/healthcare or related

Tools

Remote work software

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

7pm to 4am (Philippines)

Job Summary:

The virtual safety coordinator is responsible for overseeing the virtual safety companion workflow and virtual monitoring of the assigned patient population. This position evaluates patients utilizing this service and ensures the appropriate coverage for remote monitoring, answers escalation questions from the team and provides oversight during assigned shift. This role ensures patients are connected to the program appropriately and in a timely fashion as well as triaged and discharged from monitoring appropriately. The coordinator serves as a resource to the virtual safety companion, can provide intermittent coverage as needed, serves as a resource when patient conditions escal…

Essential Functions:

• Serves as the primary position for admission of new patients into VirtualSafetyCompanionservice and triages patients off theVirtual Safety Companionserviceensuring stability inreal-time monitoring operations, patient prioritization, and workflow optimization to ensure safe, efficient, and high-quality virtual observation services.
• Evaluates patient initiation criteria and assigns monitoring responsibilities to virtual safety companions.Proactively balances assignments to support continuity of carein alignment with available staffing resources.
• Confirmsall patients are properly connected to virtual monitoring technology,assistsin troubleshooting device connectivity issues, and collaborateswith IT/biomed teamsand vendor partnersto resolve system disruptionsas needed.
• Serves as a key liaison among virtual safety companions, bedside nursing, clinical leadership, and the operations leaders,facilitatingtimelycommunicationand coordination of virtual safety services.
• Oversees escalation management, including escalation of deteriorating patient conditions, guiding virtual safety companions throughappropriate responsesteps, and coordinating with clinical teams to ensure rapid interventions as needed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

• Bachelor’s degree in business, healthcare or other related courses (required)

Required Licensing & Certifications:

N/A

Experience:

• 2 year previous direct customer experience; customer friendly (required)
• 2 year of clinical experience (required)
• Previous experience in healthcare/BPO/Shared Services (preferred)

Skills & Abilities:

• Medical terminology (preferred)
• Digital literacy and technical proficiency in a variety of remote work tools and platforms
• Cybersecurity awareness and understanding of basic online and patient security practices to protect sensitive information
• Supervisor, team lead, or coordinator experience (preferred)
• Ability to multi-task, delegate, and has customer friendly telephone and verbal communication skills
• Ability to communicate with patients using a microphone and headset
• Ability to interpret and follow detailed written and oral instructions
• Ability to ensure a high level of customer service for all customers including patients, nurses and other medical professionals, and external stakeholders as necessary
• Experience working in complex environments

Training:

N/A

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

Virtual Safety Companions - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at @bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.