Virtual Patient Safety Specialist (Pooling)

Medical Solutions Business Services Philippines; Quezon City; Sur place; PHP 446 000 - 781 000; Plein temps

Résumé du poste

Medical Solutions Business Services Philippines is seeking a Virtual Patient Safety Specialist (VPSS) to monitor hospitalized patients remotely, primarily for the U.S. market, from Bridgetowne, QC.

The role emphasizes real-time safety assessment, escalation, and intervention using a predefined protocol. The VPSS works with clinical, administrative, and technical staff to observe up to 16 patients, provide clear verbal redirection via two-way audio, document observations, and maintain patient

Qualifications

• Graduate of any health-related course.
• 4-year course (e.g., Nursing, Physical Therapy, Pharmacy).
• 2-year course (e.g., Midwifery).
• Vocational Course (e.g., TESDA caregiver).
• Recent experience in hospital or medical facility.

Responsabilités

• Maintains visual observation of patients and monitors up to 16 patients at a time.
• Redirection of patients verbally via a digital 2-way audio device and notifies nursing staff when assistance is needed.
• Documents required information per Continuous Virtual Monitoring protocol.
• Provides closed-loop communication following established protocols for routine and emergency situations.
• Collaborates with clinical, administrative, and technical staff to promote patient safety.

Connaissances

Interpersonal skills

Customer service

Communication skills

Multi-tasking

Formation

4-year health-related program

2-year health course

Vocational course (TESDA)

Graduate of any health-related course

Outils

Basic Windows operations

Data entry

Description du poste

The Virtual Patient Safety Specialist (VPSS) provides continuous monitoring of patients in clinical settings across multiple states in the United States via camera feeds. This position collaborates with administrative, technical, and clinical staff at various healthcare facilities to promote patient safety, especially those patients at risk of harm including suicidal patients as part of an observation spectrum. The VPSS will be responsible for real-time assessment of safety risks and intervention via a predetermined escalation algorithm.

Primary Responsibilities:

• Demonstrates understanding and proficiency of the use of the software platform.
• Maintains visual observation of patients at all times. Verbally redirects patients over a digital 2-way audio device that is in the patient room. Immediately notifies the nursing staff if the patient requires assistance.
• 100% alignment with our business partner's company vision and Core Values: Be Compassionate, Authentic, Aspire, and Celebrate
• Patient Safety while monitoring multiple patients for extended periods of time for safety risks including but not limited to fall risk, elopement risk, pulling lines, and low to moderate suicide risk.
• Use proper phone/video etiquette when communicating with patients and staff by displaying effective customer service strategies.
• Capable of continuously monitoring up to 16 patients at one time and remains alert at all times while on duty.
• Ability to communicate effectively with patients using a microphone and a headset.
• Ensure that patient information is entered into the software correctly.
• Document required information per Continuous Virtual Monitoring protocol.
• Provide closed loop communication by following established protocols and channels of communication for handling routine and emergency situations.

Secondary Responsibilities:

• Ability to accurately recognize signs of patient agitation, impulsiveness, pulling at lines/tubes, and/or illicit drug or alcohol use and report changes in patient behavior, and escalating communications as necessary using established protocols and best judgment.
• Introduce yourself to the patient at the beginning of each shift and obtain report from their primary nurse being sure to verify monitoring indications
• Notify Virtual Health Manager when VPSS has completed A/V check to begin monitoring or when Continuous Video Monitoring is discontinued by RN.
• Notify Virtual Health Manager and bedside nurses caring for all Continuous Virtual Monitoring patients if experiencing system issues like downtime, video failure, etc. Contact help desk to resolve any technical issues.
• Participates in report with on-coming monitor staff when arriving for shift, and upon completion of shift. Reviews pertinent information and behaviors.
• Provides patients with explanations as necessary but does not counsel or provide opinions.
• Demonstrates safe work practice and attitude, follows safety rules, and works to prevent unsafe conditions and behaviors.
• Maintains patient dignity and privacy. Works collaboratively with leadership and care team members to maintain unit efficiency and patient care excellence.

Job Qualifications:

• Graduate of any Health-related course:
• 4-year course (eg. Nursing, Physical Therapy, Pharmacy, etc.)
• 2-year course (eg. Midwifery)
• Vocational Course (eg. Caregiver course thru TESDA)
• With recent experience in the hospital setting or any medical facility
• Demonstrates sound judgment and critical thinking skills.
• Knowledge of, or ability to learn the function and use of the streaming video monitoring equipment
• Knowledge of, or ability to learn procedures and terminology applicable to the operations of the assigned work unit
• Must possess and demonstrate highly effective interpersonal, customer service, and communication skills. Efficiency in multi-tasking and the ability to prioritize Willingness to work flexible hours to meet the needs of the department
• Must be willing to work in rotating shifts or US time zone.
• Must be willing to work in the office at Bridgetowne, QC

Preferences:

• Familiar with basic Microsoft Windows operations and skilled in simple data entry
• Caregiving experience is a plus

EQUAL EMPLOYMENT OPPORTUNITY

Medical Solutions Business Services Philippines provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Medical Solutions Business Services Philippines is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

- Contact information (e.g., name, address, email address, phone number)

- Professional qualifications and work experience

- Educational background and certifications

- Employment history and references

- Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact [e-mail]

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.